Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YASHKUMAR PATEL

Anand

Summary

Highly skilled in training and quality control with broad experience in creating, implementing, and overseeing training programs. Proficient at identifying areas of improvement and designing interventions to enhance productivity, efficiency, and staff satisfaction. Notable strengths include problem-solving abilities, leadership skills, and robust knowledge of quality assurance methodologies. Demonstrated impact through improved operational standards and enhanced employee performance in previous roles.

Overview

5
5
years of professional experience

Work History

Specialist | Program Support Operations

Magnit Global India
Vadodara
09.2024 - Current
  • End to end onboarding process and compliance
  • Auditing to ensure quality control
  • Client & xWs team cross functional support to meet SLAs/KPIs

Operations Lead

Etech Global Services
Vadodara
12.2022 - 08.2024
  • Managing an Ops team with an involvement of coaching, floor support and number crunching to enhance sales
  • Conducted weekly meetings with the US client to discuss progress and identify areas for improvement
  • Advised senior management on strategies for increasing revenue through improved efficiency of existing resources

Operations Intern

Etech Global Services
Vadodara
06.2022 - 12.2022
  • Floor support, managing micro team with ongoing internship tasks
  • Monitored employee productivity and provided feedback on their performance
  • Monitored operations and reviewed records and metrics to understand company performance

Customer Experience Specialist

Etech Global Services
Vadodara
10.2019 - 06.2022
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
  • Assessed customer needs and provided appropriate solutions

Education

Bachelor Of Engineering - Computer Engineering

Gujarat Technological University
Ahmedabad
06.2019

Skills

  • Analysis and Visualization
  • Coaching and RCA
  • MS Suite
  • Client Relationship

Languages

English
Advanced
C1

Timeline

Specialist | Program Support Operations

Magnit Global India
09.2024 - Current

Operations Lead

Etech Global Services
12.2022 - 08.2024

Operations Intern

Etech Global Services
06.2022 - 12.2022

Customer Experience Specialist

Etech Global Services
10.2019 - 06.2022

Bachelor Of Engineering - Computer Engineering

Gujarat Technological University

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YASHKUMAR PATEL