Yash Kumar Singh
Ghaziabad
Summary
Dynamic Team Leader with over 10 years of experience of Creative Teams, Quality Management, Process improvement/Enhancement, training management/development and corporate Communications with Client- Google India. A versatile team player with a passion for learning and growing within an organization.
Overview
11
11
years of professional experience
Work History
Team Leader [Digital Business Operations & Qualit
Cognizant Technology Solutions
Gurgaon
06.2021 - Current
- Handled mutiple teams during the tenure for Quality & Training &
currently handling a team of 45 FTEs in operations. - Successfully completed the transition of a new workflow of 115 FTEs, performing work from two locations (GGN/HYD).
- Extensive experience in training & management. Have succesfully
trained a lot of more than 200 FTEs while the ramp-up of a new
project. - Cross Training – Evaluation of standard format, documentation and
analysis, responsible to have 100% headcounts trained on all body
of work in the process. - Ensuring Workflow Compliance, Zero Tolerance of Quality
Escalations, Feedback Management System (FMS). - Responsible for driving Client SLA targets & Process Improvement plans.
- Maintaining SOPs, workflow charts for new products with Training,
Training Plan, Change management. - Collaborating with stakeholders/MSPs to ensure quality metrics are reviewed and agreed.
- Develop the On-boarding and transition strategy and plan to
coordinate and confirm on the goals and KPIs of the on-boarding
and transition phase with the client. Build and lead the on-boarding team, coordinate with cross-functional teams. - Handling escalations, Root Cause Analysis, Validation of Feedback, Maintenance of data and feedback mechanism on Weekly basis.
Subject Matter Expert/Acting Lead
Cognizant Technology Solutions
Gurgaon
07.2018 - 05.2021
- Led a team handling data validation & quality audits.
- Provided L2 escalation support for business process improvements.
- Trained 20+ associates per month on data validation standards.
- Designed cheat sheets & SOPs.
- Managed performance reviews and mentored junior associates for role transitions.
Senior Process Executive
Cognizant Technology Solutions
Gurgaon
01.2015 - 06.2018
- Worked as a Reviewer/ Composer for Curated Formats Creatives
(Google Ad Suggestions) GGN. - Worked and helped in implementation of new policies in the
Project such as ETA++ ad creations, Automation, etc - Worked as a trainer for new joiners for smoother integration in the
project without any impact on the process.
Process Associate
Xerox India Ltd.
Noida
03.2014 - 01.2015
- Handled data processing and operational workflows, ensuring accuracy & efficiency.
- Maintained compliance with SLA and quality metrics in transaction management.
Education
BBA - General Studies
Guru Gobind Singh Indraprastha University
New Delhi06-2011
Commerce
Andhra Education Society (CBSE)
New Delhi03-2008
High School Diploma -
S.K.R. Public School (CBSE)
New Delhi03-2006
Skills
- Client Management - Multi Layer
- Communications Process Improvement
- Quality Mgmt
- Project Management
- Stakeholders Management Performance Management
- Six Sigma & Training Management
- Team Management
- SLA Management & Process Excellence
- Bpo Operations & Team Coordination
- Process Excellence in terms of SOP, SLAs
- Quality Tools- Pareto, Ishikawa, etc
- New Product/process Launch
- Consequence and escalation management
- 5 Why’s Quality metrics and deliverables Green Belt Train
Accomplishments
- Received Excellent Ratings during the tenure in the company and
got promoted for multiple positions. - Received 'Gamer Changer' for 2 Quarters in 2020.
- Awarded Recognition for being the top performer 'Always striving, never settling' in 2020 & 2021.
- Received Recognition under 'Coral Award' in 2021 for "supporting his peers, enhancing the project & business vision and being a gogetter who leads from front on all aspects"..
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Team Leader [Digital Business Operations & Qualit
Cognizant Technology Solutions
06.2021 - Current
Subject Matter Expert/Acting Lead
Cognizant Technology Solutions
07.2018 - 05.2021
Senior Process Executive
Cognizant Technology Solutions
01.2015 - 06.2018
Process Associate
Xerox India Ltd.
03.2014 - 01.2015
BBA - General Studies
Guru Gobind Singh Indraprastha University
Commerce
Andhra Education Society (CBSE)
High School Diploma -
S.K.R. Public School (CBSE)
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