YASHMEET KAUR BHULLER
Jamshedpur
Summary
Skilled at developing reports, analyzing data, and identifying solutions. Possess a creative mindset and a natural ability to engage with people, resulting in increased customer engagement. Strong ability to handle complex projects. Innovative, dynamic, and willing to contribute ideas and learn new things.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
TTEC
Ahemdabad
05.2023 - Current
- Checked user's high risked reservations.
- Accurately document all actions taken on a case and verify activities by sending 'Potential Fraud Alert' macro to customers.
- Checked user's background history on the platform.
- Verified customer identity using public records and other resources.
- Utilized public databases to obtain additional background information on cases.
- Reviewed investigative documents, including police court records and other related materials.
Customer Executive
Reliance Jio
Remote work
03.2022 - 04.2023
- Resolved clients' concerns by answering questions regarding company services and products.
- Answered inbound calls in a fast-paced environment regarding billing inquiries, promotional events, troubleshooting technical problems, and network-related issues.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Assisted customers with product selection, inquiries, and complaints.
Career Counselor
Campus Sea Educational Services
Jamshedpur
09.2021 - 03.2022
- Assisted individuals in exploring and managing their careers.
- Interactions with individuals and achieving daily targets.
- Researched potential employers and industries that would be a good fit for each client's skill set and experience level.
- Administering and interpreting career assessments to clients, and conducting mock interviews.
Education
High school -
J.H.Tarapore School
B.Com (honours) -
Bhawanipur Education Society College
MBA - (Accounts And Finance)
Swami Vivekanand Subharti University (SVSU)
Skills
- Detect fraud patterns
- Customer Support
- Smart thinker
- Hardworking and reliable
- Time management
- Risk level determination
- Fraud identification
- Quality Assurance
- Complaint Handling
Accomplishments
- Completed entrepreneurship development program an initiative by people for change organization.
- Been a part of outdoor leadership course with excellence.
- Awarded prize for good conduct and perseverance.
- Awarded twice for being a volunteer in Edu care and contributing for welfare of needy children.
- Volunteered at Hamari Pahchan NGO for Covid 19 Crowdfunding.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Fraud Analyst
TTEC
05.2023 - Current
Customer Executive
Reliance Jio
03.2022 - 04.2023
Career Counselor
Campus Sea Educational Services
09.2021 - 03.2022
High school -
J.H.Tarapore School
B.Com (honours) -
Bhawanipur Education Society College
MBA - (Accounts And Finance)
Swami Vivekanand Subharti University (SVSU)
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