Yashmin Shaikh
Bengaluru
Summary
Dynamic Collection Team Leader at Digitide Solutions with expertise in debt recovery and process improvement. Proven track record in enhancing team performance and optimizing workflows. Skilled in training and development, fostering effective communication, and resolving complex customer issues. Committed to driving results and elevating service quality through strategic leadership.
Solution-oriented Customer Support Team Leader known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and team leadership. Excel in communication, empathy, and problem-solving to enhance team performance and customer satisfaction. Committed to providing exceptional support and driving continuous improvement within customer service teams.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Collection Team Leader
Digitide solutions private limited
BANGALORE
05.2024 - 05.2025
- Supervised daily operations of the collections team to ensure effective workflow.
- Trained new team members on collection procedures and company policies.
- Developed and implemented strategies to improve collection processes.
- Analyzed collection data to identify trends and areas for improvement.
- Coordinated communication between departments to resolve payment issues.
- Monitored team performance and provided constructive feedback regularly.
- Assisted with developing processes that would streamline workflow within the collections department.
- Resolved escalated customer inquiries related to outstanding accounts promptly.
- Monitored debtor accounts for changes in status or payment arrangements.
- Led collection team to ensure timely follow-up on overdue accounts.
- Developed training materials for new collection agents to enhance performance.
- Implemented strategies to improve communication with clients regarding payments.
- Coordinated weekly meetings to discuss collection progress and team challenges.
- Analyzed collection reports to identify trends and adjust team focus.
- Collaborated with other departments to streamline the collections process efficiently.
- Resolved escalated customer complaints regarding billing disputes or errors quickly and efficiently.
- Negotiated payment plans with customers who were unable to pay full balance owed at once.
Customer Support Team Leader
One Point One Solution PVT
BANGALORE
10.2021 - 04.2024
- Led customer support team to ensure high-quality service delivery.
- Trained new team members on company policies and procedures.
- Managed daily operations of customer support department effectively.
- Monitored customer interactions for quality assurance and compliance.
- Implemented process improvements to streamline support workflows efficiently.
- Facilitated regular team meetings to discuss challenges and strategies.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Ensured compliance with relevant laws and regulations related to consumer protection.
- Analyzed customer feedback data to identify areas of improvement in terms of product quality or services provided.
- Supervised daily operations of customer support team.
- Developed effective communication strategies for customer interactions.
- Resolved complex customer issues through collaborative problem-solving.
- Implemented workflow processes to enhance team efficiency.
- Conducted regular performance reviews and provided feedback.
- Analyzed customer feedback to recommend service improvements.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing tickets queues.
- Ensured all customers received exceptional service while adhering to company standards.
Education
Bachelor of Arts - Business Administration
Kazi Nazrul University
Asansol 01.2021 - 01.2024
Skills
- Collection strategies
- Shrinkage Controlling
- Attrition Controlling
- Process improvement
- Team performance management
- Training and development
- Customer relationship management
- Quality assurance
- Issue resolution
- Effective leadership
- Constructive feedback
- Workflow optimization
- Time management
- Customer relations
- Debt recovery expertise
- Client relationship management
- Effective communication
- Loan product promotion
Languages
English
First Language
Tamil
Advanced (C1)
C1
Kannada
Elementary (A2)
A2
Telugu
Beginner (A1)
A1
Hindi
Proficient (C2)
C2
Accomplishments
- highlight ability to recover debt, improve payment processes, and reduce delinquencies. Use quantifiable data to demonstrate your impact, such as reduced delinquency rates, increased recovery rates, or improved payment processing times. Focus on achievements that demonstrate your skills in financial collections, debt recovery, and credit analysis
Certification
- Best Team Leader
- Collection head of the week
- Shrinkage Controlling
Timeline
Collection Team Leader
Digitide solutions private limited
05.2024 - 05.2025
Customer Support Team Leader
One Point One Solution PVT
10.2021 - 04.2024
Bachelor of Arts - Business Administration
Kazi Nazrul University
01.2021 - 01.2024
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