Yashna Singh Sengar
Hyderabad
Summary
Dynamic HR Executive with Prolifics, skilled in onboarding and employee relations. Successfully enhanced employee engagement through innovative initiatives and effective performance management. Proven ability to maintain confidentiality while managing sensitive issues, ensuring a positive workplace culture. Adept at data entry and reporting, driving organizational improvements through actionable insights.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Executive
Prolifics
Hyderabad
11.2021 - Current
- Managed end-to-end employee onboarding, from one day to post-onboarding.
- Conducted induction programs for new joiners to ensure smooth integration.
- Monitored and managed the employee's probationary period.
- Actively participated in attendance tracking and management.
- Facilitated talent engagement initiatives by conducting regular employee connects, both individual and group sessions.
- Collaborating with the HR Business Partners to ensure consistency and alignment in HR policies and practices.
- Organizing sessions for managers on employee performance management, including counseling, and disciplinary actions.
- Maintaining accurate and confidential employee relations records and documentation.
- Published regular reports on attrition, employee engagement programs, and other relevant metrics, providing actionable insights to enhance employee satisfaction and drive organizational improvements.
- Prepared and circulated the HR activity calendar on a quarterly basis to all employees across India, ensuring the visibility of key events and initiatives.
- Handled the PIP plan in line with the company's policy.
- Handled employee grievances with a structured resolution approach.
- Led and participated in various employee engagement initiatives.
- Designed and shared flyers for upcoming events, such as health camps, wellness webinars, and awareness programs across the organization, to drive engagement and participation.
- Be the owner of the rewards and recognition process, and ensure the review of the nominations, facilitate ceremonies, and timely payouts.
- Handled terminations that were critical: successfully navigated critical terminations related to disciplinary issues and non-performing employees, ensuring a seamless process without causing a disturbance to existing employee morale.
- Partnering with senior management to retain and develop talent within.
- Participating in and managing the India HR activities, spearheading the entire spectrum of generalist tasks, including new joiner procedures, induction, and exit formalities.
- Contributing to the development of Group HR initiatives, policies, and procedures.
- Verifying employees' references through various sources, such as direct phone calls and emails.
- Surveying organizational employees to assess employee motivation, expectations, and grievances, to plan for remediation.
- Performing an Employee Satisfaction Survey (ESS) to identify areas to focus on employee satisfaction.
Financial Advisor
HSBC
Hyderabad
01.2020 - 11.2021
- Elevated to a point of escalation for intricate customer issues, ensuring swift resolutions to enhance client retention.
- Cultivated a strong rapport with customers through consistently courteous and professional communication.
- Proficiently addressed product-related inquiries, feedback, and complaints to ensure customer satisfaction.
- Demonstrated commitment to customer success through effective issue resolution, and proactive engagement.
Customer Service Representative
Foundever
Hyderabad
06.2017 - 10.2019
- Company Overview: Foundever (previously known as Sitel and Sykes).
- Answered customer inquiries via phone.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor's - commerce
St Ann's College
04.2017
Skills
- Onboarding and orientation
- Data entry and reporting
- Exit interviews
- Confidentiality and discretion
- Employee relations and management
- Performance management
Certification
- POSH
- HR management
- HR processes in India
Languages
English Proficient, Hindi Native
Strengths
- The capacity to manage emotions and cope with stress effectively.
- The ability to find solutions and learn from setbacks.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
HR Executive
Prolifics
11.2021 - Current
Financial Advisor
HSBC
01.2020 - 11.2021
Customer Service Representative
Foundever
06.2017 - 10.2019
Bachelor's - commerce
St Ann's College
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