Yashoda Narsappa
Mumbai
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Tata Consultancy Services
Mumbai
01.2023 - Current
- Analyzed client needs to recommend tailored solutions for operational improvements.
- Facilitated workshops to gather insights and encourage stakeholder collaboration.
- Developed strategic plans to streamline processes and enhance productivity frameworks.
Performance Improvement Coordinator
Tata Consultancy Services
Mumbai
04.2008 - Current
- Facilitated process improvement initiatives across various departments.
- Analyzed performance data to identify operational inefficiencies.
- Collaborated with cross-functional teams to enhance service delivery.
- Developed training materials for staff on best practices.
- Implemented feedback mechanisms to gather employee insights.
- Assisted in the preparation of performance reports for management review.
- Managed communication between stakeholders and project teams effectively.
- Recommended methods for continuous improvements after assessing performance against actual goals.
- Trained and coached departmental team to improve understanding of improvement processes and procedures.
- Monitored and evaluated the effectiveness of existing processes and procedures in order to recommend changes or improvements.
- Actively participated in team meetings by providing input about potential areas requiring further review or investigation.
- Created performance indicators to determine overall effectiveness of improvement measures and methods.
- Worked closely with staff members to ensure they received proper training regarding newly implemented processes or procedures.
- Developed and implemented performance improvement plans for a variety of departments.
- Assisted in developing performance metrics that could be used to measure success against established goals.
- Facilitated cross-functional teams to design and implement process improvements.
Operations Manager, Consultant
Tata Consultancy Services
Mumbai
04.2008 - 01.2024
- Managed daily operations to ensure efficient workflow and resource allocation.
- Coordinated cross-departmental communication to streamline project execution and decision-making.
- Oversaw inventory management systems to maintain stock levels and reduce waste.
- Developed and implemented standard operating procedures for consistency.
- Oversaw team performance and provided coaching for skill development.
- Coordinated cross-functional teams to enhance collaboration and communication.
- Analyzed operational processes to identify areas for improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed daily operations to ensure smooth workflow and efficiency.
Education
Bachelor of Commerce - Accounting
VK Menon College, Bhandup
Mumbai, India 03.2001 - 04.2001
Skills
- Operations management
- Performance Management
- Process improvement
- Customer Service
Certification
- Completed IATA UFTAA Certification
- Green Belt Certification (Six Sigma Certification)
Languages
English
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Marathi
Elementary (A2)
A2
Accomplishments
- Quarterly Performance Award
- Best Operations Manager Award
- Best Team Leader Award
Affiliations
- Spending time with family
- Travelling
References
References available upon request.
Timeline
Consultant
Tata Consultancy Services
01.2023 - Current
Performance Improvement Coordinator
Tata Consultancy Services
04.2008 - Current
Operations Manager, Consultant
Tata Consultancy Services
04.2008 - 01.2024
Bachelor of Commerce - Accounting
VK Menon College, Bhandup
03.2001 - 04.2001
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