Summary
Overview
Work History
Education
Skills
Timeline
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Yashoda Solanki

Gurugram

Summary

Experienced Senior Account Manager known for driving client success and optimizing processes. Achieved significant improvements in customer satisfaction and retention through strategic engagement and performance analysis.

Overview

7
7
years of professional experience

Work History

Account Manager

WebEngage
Gurugram
04.2025 - Current
  • Driving customer success and account growth by managing enterprise client relationships.
  • Working with marketing automation and customer engagement strategies to improve adoption and ROI for clients.
  • Partnering with cross-functional teams (Product, Tech, and Strategy) to deliver tailored solutions.
  • Enhancing client retention by aligning engagement strategies with business goals.

Manager - Customer Success

Nimbuspost Pvt Ltd
Gurugram
11.2022 - 03.2025
  • Developed and executed operational strategies to enhance efficiency and productivity.
  • Coordinated with cross-functional teams to ensure smooth operational workflows.
  • Managed vendor workflows and projects focused on optimizing logistics costs, achieving a 30% reduction in first and last mile costs.
  • Coordinated with supply chain partners to secure best pricing and ensure high-quality vendor deliverables.
  • Contributed to company growth with an ARR impact of ₹80 Crores through effective client success initiatives.

Senior Account Manager - Growth & Strategy

Shiprocket
Delhi
10.2020 - 11.2022
  • Managed P&L; of 150+ clients by analyzing margins and optimizing cost allocations.
  • Grew the largest portfolio in the company by streamlining processes and implementing client-first strategies.
  • Designed and aligned SOPs/workflows for NDR, RTO, weight discrepancies, and pricing, reducing churn rates.
  • Oversaw customer NPS ratings on public platforms and drove improvements through data-driven analysis.
  • Mentored junior staff and conducted performance reviews to enhance team efficiency.

Operations Executive

Travel Triangle
Gurugram
01.2019 - 09.2020
  • Spearheaded B2B business for Thailand geography, consistently achieving and surpassing targets.
  • Coordinated across Operations, Finance, and Product teams to streamline policies for D2C clients.
  • Developed and implemented strategies to increase booking flows, contributing to overall business growth.

Education

B.A. (Hons) - Economics

Shaheed Bhagat Singh College
Delhi

Skills

  • Fulfillment management
  • Account management
  • Cost optimization
  • Process streamlining
  • SaaS platform implementation
  • Client retention and engagement
  • Account management
  • Customer engagement
  • Data analysis
  • Marketing automation
  • P&L management
  • Project coordination

Timeline

Account Manager

WebEngage
04.2025 - Current

Manager - Customer Success

Nimbuspost Pvt Ltd
11.2022 - 03.2025

Senior Account Manager - Growth & Strategy

Shiprocket
10.2020 - 11.2022

Operations Executive

Travel Triangle
01.2019 - 09.2020

B.A. (Hons) - Economics

Shaheed Bhagat Singh College

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Yashoda Solanki