Yashodha Jayakrishna
Bengaluru
Summary
Operations leader with 5+ years of experience in insurance and customer operations, specializing in MIS reporting, compliance, and workflow automation. Proven ability to streamline processes, mentor teams, and deliver error-free reporting that drives organizational growth. Adept at bridging communication gaps across English, Kannada, Tamil, and Telugu.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Insurizon
Bengaluru
09.2025 - Current
- Led MIS reporting, achieving 100% accuracy in commission payouts to support sales team performance.
- Coordinated with sales teams to optimize end-to-end processes, enhancing operational efficiency.
- Delivered business analytics and pricing insights to support strategic growth.
- Trained and mentored team members, reducing reporting turnaround time.
Senior Executive
Aegis Covenant Pvt Ltd
01.2023 - 09.2025
- Produced MIS reports for business development, supporting informed decision-making.
- Partnered with OPS team to systematically resolve accounting discrepancies, ensuring accuracy and compliance.
- Streamlined endorsement and cancellation tracking, ensuring compliance with GST/TDS.
- Conducted dealer portal training, enhancing query resolution efficiency.
Insurance Executive
Bajaj Allianz General Insurance
05.2022 - 12.2022
- Facilitated resolution of customer inquiries regarding insurance services, enhancing customer satisfaction.
- Enhanced customer relationships by delivering timely service responses.
- Managed MIS data to enable effective tracking of team performance metrics.
Customer Support Executive
Afford Plan (via Kiwi Info Labs Pvt Ltd)
- Coordinated end-to-end customer support via email, addressing inquiries and resolving issues to enhance customer satisfaction.
- Issued pregnancy saving vouchers, facilitating efficient service delivery and supporting customer needs.
Customer Service Representative
Aegis BPO
- Fostered customer loyalty by actively listening and effectively resolving complaints.
- Resolved customer issues on inbound calls, ensuring satisfaction through professionalism.
- Multitasked effectively in fast-paced environments while managing customer inquiries.
Education
Bachelor of Computer Applications - Computer And Information Systems
CV Raman University
06-2018
Skills
- Insurance management
- Regulatory Compliance
- Data reporting
- Data analytics
- Client management
- Client relations
- Complaint resolution
- Query handling
- Customer support
- Team coordination
- Staff training
- Problem-solving
- Data decision-making
- Growth strategy
- Communication techniques
- Multitasking
- Reporting
- Customer support
Personal Information
- Date of Birth: 24/05/97
- Nationality: Indian
Languages
- English, Fluent
- Kannada, Native
- Tamil, Conversational
- Telugu, Conversational
Timeline
Assistant Manager
Insurizon
09.2025 - Current
Senior Executive
Aegis Covenant Pvt Ltd
01.2023 - 09.2025
Insurance Executive
Bajaj Allianz General Insurance
05.2022 - 12.2022
Customer Support Executive
Afford Plan (via Kiwi Info Labs Pvt Ltd)
Customer Service Representative
Aegis BPO
Bachelor of Computer Applications - Computer And Information Systems
CV Raman University