Yashodhara Patil

Dynamic Release Manager and Scrum Master with extensive experience at DXC Technology, specializing in Agile methodologies and release management. Proven track record in driving automation solutions and enhancing project efficiency. Adept at stakeholder engagement and leading cross-functional teams to achieve significant improvements in service delivery and operational excellence.

• PRINCE 2 Agile
• SAFe Agile
• ITIL V4 Foundation
• ITIL V3 Foundation

Hyper Automation Program, Lean and Automation Solution Designing along with JIRA Scrum and Release Management, Responsible for Designing and Defining Agile Solution Framework for carrying out Scrum activities in JIRA for various accounts (Mondelez, SKF, MPC, Syngenta, Zurich) etc across the DXC Verticals to form Agile way of working, Collecting Data from Central account tool and analyzing based on raised tickets, MTTR, Reassignments, Cis, Auto raised, Auto resolved, Customer raised, Manual resolved, PPM, Defining Strategy based on Muda, Mura and Muri of Lean for continues improvement of Capabilities/Services through discovery findings by merging with Automation Program of Artificial Intelligence and providing automation solutions by reducing efforts in terms of Costing, Time, Value Stream Mapping, Scaling HAP along with Demonstration, maintenance of RPA, automation capabilities, resources by introducing it to Business along with defining the strategy, development, and deployment of solutions for Intelligent automation for applicable Automation contents across DXC Products and services to leverage best solutions and partners in Robotic Process Automation (RPA), IT Process Automation (ITPA), Managing the operational aspects of Project management based on Metrics & Reporting, elements of risk management along with chair CAB calls with Infrastructure platform changes, Define Project Methodology through continues review Excellent Care IT Delivery, Scrum Master, Managing 4 Scrum teams for 3 different Products, Lead Backlog Refinement Session with Product Owner to write technical and functional user stories, prioritize the product backlog using Fibonacci estimation and ensuring that DOR and acceptance criteria are met., Engaged in all scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective & Backlog refinement., Performed various analysis such as Gap Analysis, Impact Analysis, Cost-Benefit Analysis and Root Cause Analysis to validate the feasibility of Decision and Strategies framed by the business entity., Attended and actively participated in Change Advisory Board (CAB) meetings for negotiation and incorporation of required change from stakeholders., Leading Scrum Sprints using core tenets of the scrum framework to help two scrum teams deliver the highest quality products with fewer backlogs, Fostered a scaled Agile environment, facilitating communication between scrum team and product owner, Collaborating with cross functional teams, Refined and evolved agile processes for predictable and rapid software delivery, Assisted in team development and leveraged organizational resources to improve capacity for project work., Responsible for migrating the application on Salesforce platform end to end by creating plan and deploying same, Supported the project manager in managing customer expectations for project deliverables IT Delivery - One SAP R3, Transition Manager and Change Coordinator, Establish define and execute IT strategy focused on Business alignment, Defined Implementation, Configuration, and Integration requirements for refinement of systems, Develop project plans that conform to software development life cycle standards and provide status report, Driving end to end for GHX, Japan and South Africa consignment projects delivery across all phases of development, Develop status reports, resource and capacity planning of the change planned to get clear picture of product development Efficiently, Manage scope, issues, and risks. Estimate efforts and manage resource accordingly, Conduct refinement sessions with team to ensure requirements are clear and precise, Work with team to coordinate the support for business as required, Working with team on helping achieve solution design and CCB approvals for development to start, Managing 3rd party delivery in support of service readiness activities and compliance, Working closely with TCT team on achieving any dependency of objects irrespective of other cross platform projects, Provide business analysis and project management during all phases of the project, Recommended and implemented procedures to automate processes and improve the existing application by performing analysis and solution definition, Supported development and software quality assurance to ensure optimal progress and product stability for end user, Working with business for SIT, UAT and priority changes, Consults with businesses to effectively drive business strategies forward through the technologies optimized, In addition, responsibilities include working with the governance release management team to improve the release processes and procedures, Coordinate tracking of defects during different release phases with team and work on same by ensuring proper closure, Manage cross platform projects around upgrades and patching, Work with development team to ensure compliance with issue resolutions SLA's IT Delivery - One SAP R3, Transition Manager and Change Coordinator, Working as Team Member and as an Individual for end-to-end release and deployment for GHX, Direct interaction with various clients of Philips for requirement gathering for change requests and Projects, Risk management in execution of all testing, training, and change management activities., To have ownership of the transition solution working extensively with operations and cross functional teams, Operating model design and redesign to ensure that services are effectively supported, Recommended business process improvements to allow more efficient streaming and betterment of existing processes, Work with management to develop workflow, best practices, identify issues and develop solutions, Creating CD and TR for change request and Project for development release purpose after getting solution design approved by solution architect team for implementing same, Working with business for BIA, Architecture and Lean documents based on change designed, Pipeline for all pre-approvals required for change to be developed, Working on CD, ITR, URS, RRA, OQ, IQ, PQ, TCT for identifying URS with BPE, SQA, TCT team, Working on changes with team and presenting to RCB board and SM, Compliance team Philips AMS, ITIL Process Consultant (CSI, Kaizen, IM, MI, CAST), Auditing Incidents and CSAT tickets (Customer Satisfaction) as per Philips's process and identifying the process gaps and improve customer service, Creating CSAT report for analyzing Customer Satisfaction rating received from customer's end and providing inputs to Services to continue perform in their respective strong and week KPI's also identifying scope for Kaizen and implement, Handled Daily management call for Major Incidents including all priority incidents by analyzing the tickets and providing the update for same through reports, E-mails, and calls, Driven CSI (Continual service Improvement) and Kaizen for improvement of overall domain services by helping SPOCs (SLs and BPA's) of respective service and identifying their respective KPI's and working according to achieve overall enhancement of service and Domain, Configuration and Implementation of Knowledge Management, Request fulfilment. Incident and Major Incident Management, Service Improvement Implementation - bringing new ideas to improve process, Timely review, amendment and updating of Process and Policies and designing of various Report templates and audit of reports, Supervising key Governance points with respect to IT Operations, Manage and Track Project Milestones as per the Project Plan, Define and Manage the Incident, Problem, Request fulfilment and Change Process Tesco Store Group Operations, Direct interaction with various teams for problem solving related to online stores, Meeting SLA and raising tickets based on priority, End to End monitoring of servers, Networks & Website Performance across Tesco's Estate including UK, Central Europe, US & AP regions, Incident Management, Service Management, and effective coordination between various Infra and App support teams Service Managers and Stakeholders, Deployment of Microsoft critical Patches, Ability to perform IIS reset on web servers and Regular Vulnerability checking and report generation, Monitoring Batch jobs for website updating in form of Product Induction, Hosting conference calls and liaison with critical issues affecting business Dragon, Direct interaction with clients for requirement gathering, Troubleshooting DS1 and DS0 circuits, Raising tickets with the various service providers as well as Verizon, Raising tickets based on the issue categorized and meeting SLA's, Calling various telecoms for head-to-head testing as well as cable correction, errors checking, bouncing of the circuits, down of the circuits, packet loss Central bank of India (TCS Project), Managing and Monitoring Corporate office (Core layer) Network and servers, Managing and monitoring networks of all Central Bank of India branches in Karnataka, Setting up network infrastructure in new branches, Managing and monitoring NAP center, Router configurations in 2851,1941, Switch configurations in catalyst 2960 series, Trouble shooting connectivity problems Corporate Coordinator and Trainer for Govt. officials (CMC LTD - a TATA enterprise), Trained over 600+ personnel across industries at various levels at PAN INDIA, Extensive experience in Conducting Training sessions on: MS Office (Word, Excel, PowerPoint), Application Trainings for Government officials, Worked on various government Tenders and Training Govt Officials (Passport Seva), Creating Project Codes in Ultimatrix application for the Projects undertaken, Allocating and De-allocating the manpower resource to their respective project codes, Induction for the new joiner's, IBM Training (Bangalore) - Newly hired joiners, Defense Training (Bangalore) - Short termed army employees

• Passport Number: Available
• Date of Birth: 02/24/88
• Nationality: Indian