YASHOVARDHAN MAKKALA

• Having knowledge in Customer Service, Sales Service and Marketing Application (CDH) frameworks.
• Having good knowledge in Decision Rules, Decision Tree, Designing UI, Flow Actions, Email Accounts,Queue-Processors and SLAs.
• Sound skills on PRPC debugging tools such as Tracer and Clipboard.
• Good experience in File Listeners, Job Schedulers and Parse Delimited Rules, Data Transform, Activities and Data Pages.
• Creating Actions, Treatments for various Outbound Channels, Segments.
• Creating strategies, testing strategy end to end.
• Creating multichannel and outbound campaigns.
• Creating Data Flows and Data Sets for real time data ingestion.

Trained in Pega, Java, Web Technologies and SQL.