Yashovardhan Shukla

• Serve as a key liaison with customers: understand shipment requirements, prepare quotations, maintain communication for service expectations, and address problems.
• Coordinate with transporters to arrange trucks, assign routes, track dispatch, and ensure vehicle readiness.
• Oversee operational documentation: review and verify Proof of Delivery (POD), Loading Receipt (LR), freight bills, and ensure timely submissions.
• Manage traffic operations: scheduling, coordinating pick-ups and drop-offs, monitoring transit status, and handling delays or discrepancies.
• Support end-to-end FTL execution: ensuring shipments move efficiently from origin to destination, with minimal disruptions.
• Collaborate cross-functionally: work with sales, operations, and customer service to ensure client satisfaction and operational excellence.
• Maintain MIS and reports on delivery status, transporter performance, delivery timelines, and documentation compliance.

B2B Operations:

• Managed operations for brands like Benetton, Farmley, TCNS Clothing, and Being Human.
• Coordinated end-to-end order creation and processing with warehouse teams, ensuring accurate and timely fulfillment.
• Communicated effectively with brand teams by sharing packing details, managing invoices, and supervising courier dispatch for smooth deliveries.
• Monitored order tracking and generated performance reports to support process improvements.
• Ensured operational alignment with brand-specific goals to drive efficiency and consistency.

B2C Operations and Analytics:

• Supervised daily order processing for major e-commerce platforms, ensuring on-time dispatches.
• Supervised ground staff to meet strict cutoff timelines, ensuring flawless handovers, and minimizing delays or service breaches.
• Conducted root cause analysis of operational issues, implemented corrective actions, and ensured continuous service quality improvement.
• Applied Excel skills to perform operational analysis, optimize workflows, and enhance supply chain efficiency.
• Collaborated cross-functionally with the warehouse, customer success, and shipping teams to resolve operational bottlenecks.
• Participated in regular review meetings, sharing insights and recommendations for improving operational performance.
• Supported manpower planning during peak seasons, like the Amazon Great Indian Festival, ensuring 100% workforce coverage and timely deliveries.
• Coordinated with multiple warehouses for the stock of packaging material to avoid stock-out situations.
• Reordering of packaging material to ensure seamless operations and availability of stock by using concepts of Reorder Point, using JIT (Just in Time).
• Coordinating with vendors for PI (Proforma Invoice) and PO creation for better tracking of orders and payments.