YASHOVARDHAN SINGH RATHORE
Product Trainer
Jaipur
Summary
Experienced and results-driven Product Trainer with an experience of over 4 years and a strong background in delivering training on Adobe products, including Acrobat, Adobe Sign, and Creative Cloud applications. Skilled in designing and conducting engaging learning sessions, evaluating trainee performance, and aligning training strategies with business goals. Dedicated and customer-oriented Technical Support Executive with strong expertise in Microsoft technologies, including Windows OS, Office 365, Azure, and Active Directory. Proven ability to diagnose and resolve a wide range of technical issues, provide step-by-step user assistance, and maintain high levels of customer satisfaction in fast-paced support environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trainer
Adobe (Teleperformance)
02.2023 - Current
- Delivered structured training sessions on Adobe tools across user roles.
- Designed and updated Adobe training materials to suit various learning levels.
- Provided post-training support to reinforce Adobe software usage.
- Assessed and tracked trainee progress on Adobe product proficiency.
- Supported cross-functional teams with Adobe-related process improvements.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Technical Support Executive
Adobe (Teleperformance)
08.2021 - 02.2023
- Expertise in Adobe Acrobat, Creative Cloud, and Adobe Sign.
- Troubleshooting software installation and activation issues.
- Assisting users with document editing, form creation, and PDF conversion.
- Handling queries related to Adobe ID, account access, and billing.
- Maintaining high levels of customer satisfaction and resolution efficiency.
- Managing multiple support cases with prioritization and follow-up.
- Providing support across various platforms (Windows, macOS, mobile).
- Top performer during the production phase.
Technical Support Executive
Microsoft (Teleperformance)
09.2018 - 08.2019
- Proficient in Microsoft Windows OS (7/10/11) troubleshooting and support.
- Expertise in Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint).
- Installation, configuration, and support of Microsoft Office applications.
- Providing L1/L2 support and escalating unresolved issues appropriately.
- Multi-platform support (Windows, macOS, Android, iOS for Microsoft apps).
Guest Relations Executive
Hotel Dera Mandawa - Jaipur
01.2017 - 06.2018
- Multitasking and time management in high-traffic environments.
- Strong interpersonal and problem-solving abilities.
- Crisis handling and emergency protocol knowledge.
Education
Bachelor of Commerce -
04.2001 -
Senior Secondary School -
04.2001 -
Skills
Assessment based documentation and learning developments
Evaluation and constructive feedback
Continuous learning and training program improvement mindset
Enhancing student interaction
Curriculum planning
Planning and coordination
Online instruction
Materials preparation
New hire training
Training material updates
Training needs analysis
Public speaking
Lesson planning
Certification
JUMP Certification
Timeline
JUMP Certification
07-2023
Trainer - Adobe (Teleperformance)
02.2023 - Current
Technical Support Executive - Adobe (Teleperformance)
08.2021 - 02.2023
Technical Support Executive - Microsoft (Teleperformance)
09.2018 - 08.2019
Guest Relations Executive - Hotel Dera Mandawa - Jaipur
01.2017 - 06.2018
Rajasthan University - Bachelor of Commerce,
04.2001 -
Cambridge Court High School - Senior Secondary School,
04.2001 -