Summary
Overview
Work History
Education
Skills
Languages
Certification
Software
Timeline
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Yashpal Kushwah

Yashpal Kushwah

Fraud analyst
Agra,India

Summary

Meticulous Fraud Analyst with 6 years of expertise completing with finance sector for fraud and disputes. Pairing detailed knowledge of Visa and Master card cases with outstanding communication skills to effectively and efficiently resolve.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fraud analyst

GENPACT IND PVT LTD
Gurugram , India
07.2023 - Current
  • Created detailed reports on individual chargeback cases.
  • Handled cases efficiently to reduce company losses.
  • Investigated disputed transactions, ensured proper customer service.
  • Trained staff, enhancing their understanding of fraud prevention techniques.
  • Composed clear, concise investigative summaries used as basis for deciding action against suspected fraudulent activities.

Chargeback agent

FIS BUSINESS SOLUTIONS IND PVT LTD
Gurugram , India
02.2019 - 07.2023
  • Created detailed reports on individual chargeback cases.
  • Assisted in developing strategies to minimise chargebacks.
  • Monitored cardholder accounts, maintained security and trust.
  • Investigated disputed transactions, ensured proper customer service.
  • Analysed data trends to predict potential fraudulent behaviour.

Customer service representative

Air India
Delhi, India
11.2011 - 03.2014
  • Performed boarding gate duties in line with airline schedule.
  • Oversaw booking system efficiently; managed reservations and cancellations accurately.
  • Worked closely with airline representatives to address any issues promptly.
  • Welcomed guests warmly to create positive first impression.

Education

A-Levels - Aviation

Avalon aviation academy
Agra
09.2008

Bachelor of Science - Botany

R.B Degree college
Kalindi vihar, Naraich
05.2007

Skills

Fraud investigation techniques

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Languages

English
Advanced (C1)
A1
German
Elementary (A2)
A1

Certification

Airlines staff

Software

Visa and master card

Timeline

Fraud analyst

GENPACT IND PVT LTD
07.2023 - Current

Chargeback agent

FIS BUSINESS SOLUTIONS IND PVT LTD
02.2019 - 07.2023

Customer service representative

Air India
11.2011 - 03.2014

Airlines staff

03-2009

A-Levels - Aviation

Avalon aviation academy

Bachelor of Science - Botany

R.B Degree college

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Yashpal Kushwah Fraud analyst