YASHPAL SODHI
Kurukshetra
Summary
I am a dynamic professional with a keen aptitude for problem solving skills and ensuring seamless operational efficiency. My communication and interpersonal skills are top-notch, allowing me to effectively collaborate with teams and clients alike. With a natural flair for creative thinking, I consistently devise innovative solutions to complex challenges, adding significant value to any project I undertake.
Overview
21
21
years of professional experience
Work History
Founder & Director
MACMAKERS IT SERVICES PVT LIMITED
India
10.2014 - Current
- Spearheaded a technical support enterprise, leveraging a robust mix of technical acumen, leadership finesse, and customer service excellence
- Established a solid technical foundation, mastering software, hardware, networking, and advanced troubleshooting to enhance service delivery
- Cultivated comprehensive business insights, encompassing financial oversight, budgeting, strategic pricing, and driving sales and marketing initiatives
- Embraced the dynamic tech landscape with agility, proactively updating skills and innovating solutions to align with cutting-edge industry standards and client demands.
Founder & Secretary of NGO
WEOWE YOU WELFARE SOCIETY
Kurukshetra
07.2020 - 05.2023
- Spearheaded the "We Owe You" initiative, a dynamic NGO committed to supporting diverse facets of nature including humans, animals, and the environment
- Launched awareness campaigns on COVID-19 prevention, reaching a broad audience via Facebook and other social media platforms
- Coordinated timely assistance for individuals affected by the pandemic, including the distribution of groceries, masks, sanitizers, and financial aid.
Senior Technical Support Associate
DELL TECHNOLOGY
Mohali
09.2010 - 04.2014
- Collaborated with Level 1 support to seamlessly transition complex technical issues requiring advanced expertise
- Delivered high-quality, personalized technical assistance for challenging customer inquiries
- Efficiently escalated critical support tickets to Level 3 after thorough analysis and troubleshooting
- Spearheaded the onboarding and comprehensive training of new junior tech support specialists.
IELTS Trainer
PAFEIC INTERNATIONAL
Kurukshetra
04.2003 - 08.2004
- Expertly prepare candidates for all four IELTS modules: Listening, Reading, Speaking, and Writing, ensuring comprehensive readiness for study visas in Canada, Australia, UK, and New Zealand.
Education
Master of Arts - English Language And Literature
Kurukshetra University
Kurukshetra05-2012
Bachelor of Arts -
Kurukshetra University
Kurukshetra06-2010
Skills
- Process Improvement
- Customer Focus
- Growth Mindset
- Operations Management
- Revenue Generation
Personal Information
Nationality: Indian
Languages
ENGLISH
Hobbies and Interests
- VOLUNTEERING
- LISTENING TO WESTERN MUSIC
- NET SURFING
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Founder & Secretary of NGO
WEOWE YOU WELFARE SOCIETY
07.2020 - 05.2023
Founder & Director
MACMAKERS IT SERVICES PVT LIMITED
10.2014 - Current
Senior Technical Support Associate
DELL TECHNOLOGY
09.2010 - 04.2014
IELTS Trainer
PAFEIC INTERNATIONAL
04.2003 - 08.2004
Master of Arts - English Language And Literature
Kurukshetra University
Bachelor of Arts -
Kurukshetra University
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