Fardeen Morena
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
ANOSH COMPANY
ANOSH
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Square Yards
04.2023 - 08.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Seller Support Executive - Escalation Department
Reliance Retail - JioMart E-commerce
08.2021 - 03.2023
- Provided end-to-end escalation support to sellers, owning cases from investigation to resolution while ensuring compliance with platform guidelines and reducing repeat escalations.
- Analyzed seller escalations to identify trends, systemic gaps, and improvement opportunities across workflows and policies.
- Coordinated with merchant investigation, payments, logistics, and customer service teams to resolve high-risk or high-impact seller issues.
- Maintained strong productivity and quality metrics while handling sensitive, policy-driven cases with precision.
Education
Diploma in Event Management -
NIEM Institute of Event Management
01.2020
Bachelor of Financial Markets - undefined
Smt. MMK College of Commerce & Economics
01.2019
Skills
- Active Listening, Negotiation
- Communication
- Negotiation
- Relationship Building
- Time Management & Organization
- Closing Skills
Accomplishments
- Promoted to Escalation Queue based on consistent performance and ownership
- Employee of the Month for service excellence
- Recognized for strong problem-solving and decision-making capabilities
- Demonstrated leadership through mentoring and training initiatives
Timeline
ANOSH COMPANY
ANOSH
09.2024 - Current
Sales Associate
Square Yards
04.2023 - 08.2024
Seller Support Executive - Escalation Department
Reliance Retail - JioMart E-commerce
08.2021 - 03.2023
Bachelor of Financial Markets - undefined
Smt. MMK College of Commerce & Economics
Diploma in Event Management -
NIEM Institute of Event Management