Back Office Executive
AJAY ELECTRONICS & ELECTRICALS
DHANBAD
01.2024 - 06.2024
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Compiled and maintained records of customer accounts and invoices.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting..
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
