Summary
Overview
Work History
Education
Skills
ACTIVITIES
Certification
Timeline
Yashraj SINGH

Yashraj SINGH

Interim Team Leader
Delhi,New Delhi

Summary

Dynamic team leader with extensive experience in directing and optimizing workgroup activities. Adept at developing strategic plans, providing comprehensive training, and setting ambitious goals while fostering team feedback. Exceptional interpersonal and communication skills drive the ability to articulate a compelling vision and align teams with overarching objectives, ensuring success through collaborative problem-solving and consensus-building. Service-oriented with a strong focus on customer relations, excelling in task prioritization and time management, addressing customer concerns proactively and implementing effective solutions efficiently. Known for maintaining a positive and energetic demeanor, skillfully navigating challenging situations with resourcefulness and adaptability while staying informed about company offerings to consistently meet productivity targets.

Overview

5
5
years of professional experience
1
1
Certification
1
1
Language

Work History

Interim Team Leader

Teleperformance
Gurugram
01.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

CUSTOMER SERVICE EXECUTIVE

IENERGIZER
Noida
09.2021 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

MBA - Human Recourse And Marketing

Swami Vivekanand Subharti University, Meerut, India
04.2001 -

Bachelor of Arts - undefined

Delhi University
03-2021

12th CBSE -

Ryan International School Mayur Vihar-3, New Delhi
04-2015

10th CBSE -

Ryan International School Mayur Vihar Phase-3, New Delhi
04-2013

Skills

Team supervision

Teamwork and collaboration

Team building

Leading team meetings

Complaint resolution

Coaching and mentoring

SMART goals

ACTIVITIES

Writer, poet and a storyteller.

Certification

Business Communication, British Council New Delhi

Timeline

Interim Team Leader - Teleperformance
01.2024 - Current
CUSTOMER SERVICE EXECUTIVE - IENERGIZER
09.2021 - 04.2023
Swami Vivekanand Subharti University - MBA, Human Recourse And Marketing
04.2001 -
Delhi University - Bachelor of Arts,
Ryan International School Mayur Vihar-3 - 12th CBSE,
Ryan International School Mayur Vihar Phase-3 - 10th CBSE,
Yashraj SINGHInterim Team Leader