Yashraj Singh Shekhawat
Jaipur
Summary
Dynamic Service Manager with expertise in customer relationship management and technical troubleshooting. Improved customer satisfaction ratings through effective complaint resolution and staff motivation, fostering a high-performance service environment.
Overview
6
6
years of professional experience
Work History
Service Manager
Tata Commercial
Jaipur
02.2021 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Motivated and supported employees to maintain low turnover.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Monitored service performance metrics to identify areas of improvement.
- Collaborated with customers to offer solutions to service needs.
Head of Service
Citroen
Jaipur
07.2024 - 01.2025
- Led service operations to enhance customer satisfaction and loyalty.
- Hired and trained service department staff to drive performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Coordinated time-sensitive projects to ensure timely completion and adherence to quality standards.
- Created written estimates and obtained customer consent to proceed.
Service Advisor
Renault
Jaipur
06.2020 - 02.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained records of customer interactions and transactions to ensure accurate follow-up and service continuity.
- Resolved customer complaints in an efficient and courteous manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged with customers to identify problems and offer effective solutions to enhance satisfaction.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed time effectively to prioritize customer needs and service requests.
Assistant Parts Manager
Renault
Jaipur
02.2020 - 06.2020
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Provided assistance to customers in identifying parts and resolving inquiries.
Education
Some College (No Degree) - Mechanical Engineering
Maharishi Arvind Institute of Engineering
Jaipur 01-2018
Bcom - The Bachelor of Commerce
Kalinga University
Raipur 03-2021
Skills
- Staff management
- Customer satisfaction
- Service performance monitoring
- Complaint resolution
- Technical troubleshooting
- Customer relationship management
- Cost estimates
- Project planning
- Problem-solving
- Project management
- Mechanical diagnostics
- Staff motivation
- Technical support
- Business development
- Inventory management
Accomplishments
Best Service Manager in Pratap Group
Timeline
Head of Service
Citroen
07.2024 - 01.2025
Service Manager
Tata Commercial
02.2021 - Current
Service Advisor
Renault
06.2020 - 02.2021
Assistant Parts Manager
Renault
02.2020 - 06.2020
Some College (No Degree) - Mechanical Engineering
Maharishi Arvind Institute of Engineering
Bcom - The Bachelor of Commerce
Kalinga University