Yashum Bajaj
Fazilka
Summary
Banking Professional experienced in regulatory compliance and customer service. Enhanced client satisfaction and operational efficiency through effective problem-solving and account management. Committed to exceeding expectations and pursuing higher responsibilities.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bank Officer
Bank of Baroda
Abohar
09.2025 - Current
- Processed loan applications, verifying customer information to facilitate timely approvals.
- Opened new checking, savings, and lines of credit, enhancing customer access to banking services.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently and professionally.
- Managed daily cash balances, ensuring accuracy by reconciling discrepancies.
- Monitored ATM cash levels and replenished to ensure functionality.
- Supported compliance efforts by following regulatory policies and procedures.
Bank Officer
Bank of Baroda
TarnTaran
08.2024 - 08.2025
- Processed loan applications and verified customer information, facilitating timely approval and customer access to funds.
- Managed daily cash balances, ensuring accuracy and resolving discrepancies to maintain financial integrity.
- Assisted customers with account inquiries, enhancing customer satisfaction and supporting efficient transaction processing.
- Assisted customers with online banking setup and troubleshooting issues.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Prepared compliance audit documents for review.
Joint Manager
Bank of Baroda
Patti, Tarntaran
08.2021 - 08.2024
- Managed daily banking operations and customer service initiatives, improving client satisfaction and support.
- Supervised team performance and ensured adherence to banking policies and procedures.
- Provided direction and guidance to staff, ensuring compliance with banking policies and enhancing team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Developed training materials for staff on new banking products, facilitating smoother implementation and staff readiness.
- Managed inventory levels effectively by ordering items when needed without overstocking.
Bank Operations Officer
Bank of Baroda
Borivali W, Mumbai
10.2020 - 08.2021
- Managed daily bank operations, ensuring adherence to regulatory standards and minimizing compliance risks.
- Oversaw transaction processing, resolving customer inquiries to enhance service satisfaction.
- Managed daily banking operations and ensured compliance with regulations.
- Coordinated with departments to streamline transaction processes and improve efficiency.
- Trained staff on operational procedures and customer service best practices.
CASA Officer
Erstwhile Vijaya Bank
Vasai East, Mumbai
05.2017 - 10.2020
- Assisted customers with account inquiries, delivering exceptional service to enhance customer satisfaction.
- Processed cash transactions for customer deposits and withdrawals, ensuring accuracy and efficiency.
- Maintained cash inventory, ensuring compliance with banking regulations and minimizing discrepancies.
- Monitored ATM cash levels and coordinated replenishment schedules effectively.
Assistant Manager
Erstwhile Vijaya Bank
Abohar
12.2015 - 05.2017
- Coordinated daily banking operations and customer service initiatives to enhance client satisfaction.
- Managed cash processes to ensure accuracy in daily transactions and reporting.
- Monitored compliance with banking regulations and internal policies effectively.
- Analyzed customer feedback to identify areas for service enhancement and staff training.
- Analyzed financial statements to evaluate borrower creditworthiness and repayment ability.
- Communicated with clients to gather necessary documentation for loan processing.
- Evaluated loan applications and recommended approval or disapproval based on established criteria.
Probationary Officer
Erstwhile Vijaya Bank
Bathinda
02.2015 - 12.2015
- Assessed customer needs promptly and efficiently to provide effective support.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Proposed innovative ideas and solutions to improve team collaboration and success.
Probationary Officer
Erstwhile Vijaya Bank
Ferozpur
05.2014 - 02.2015
- Identified customer needs to enhance service delivery.
- Resolved customer issues with knowledgeable, friendly service to maintain satisfaction.
- Completed daily tasks to support operational goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
B.Tech - Computer Science
DAV Institute of Engineering And Technology
Jalandhar 08.2007 - 08.2011
DAV Cent. School
FazilkaArmy Public School
FazilkaSkills
- Transaction processing
- Loan processing
- Regulatory compliance
- Account management
- Due diligence
- Transaction reconciliation
- Cash handling
- Customer service
- Customer relationship management
- Operations management
- Proficient in Finacle
- Problem solving
- Time management
- Adaptability
- Team leadership
- Effective communication
- Customer orientation
Languages
Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Certification
- Moody's Certification in Commercial Credit.
- "A" Certificate in National Cadet Corps.
Timeline
Bank Officer
Bank of Baroda
09.2025 - Current
Bank Officer
Bank of Baroda
08.2024 - 08.2025
Joint Manager
Bank of Baroda
08.2021 - 08.2024
Bank Operations Officer
Bank of Baroda
10.2020 - 08.2021
CASA Officer
Erstwhile Vijaya Bank
05.2017 - 10.2020
Assistant Manager
Erstwhile Vijaya Bank
12.2015 - 05.2017
Probationary Officer
Erstwhile Vijaya Bank
02.2015 - 12.2015
Probationary Officer
Erstwhile Vijaya Bank
05.2014 - 02.2015
B.Tech - Computer Science
DAV Institute of Engineering And Technology
08.2007 - 08.2011
DAV Cent. School
Army Public School