Yash Vaidya
Nagpur
Summary
Technical Support Consultant with over 4 years of experience in healthcare IT, looking for a position that will utilize my fullest potential and provide opportunities to enhance my personality and career growth, and offer benefits that commensurate with my abilities and qualifications.
Overview
5
5
years of professional experience
Work History
Technical Support Consultant
Altera Digital Health India
Pune/Remote
06.2023 - Current
- Demonstrated proficiency in Electronic Health Record (EHR) systems, particularly in Patient Registration and Scheduling modules.
- Recognized, investigated, and rectified issues immediately to limit EHR system interruptions.
- Analyzed and processed HL7 messages to ensure interoperability between healthcare systems.
- Diagnose MLM-related problems, elevating accuracy and effectiveness of clinical decision support.
- Interpreted applications, system, and service logs to diagnose issues and track causes effectively.
- Utilized SQL trace analysis for timely detection and resolution of database discrepancies.
- Altera DB-2A certified Analyst skilled in diagnosing and resolving data corruption issues.
- Spearheaded MatchaAI Initiative to enhance mission efficiency aimed at reducing case resolution time.
- Trained team members to advance product knowledge and develop troubleshooting expertise.
Associate Technical Support
Allscripts Health care. LLP
04.2022 - 09.2023
Contractor Support Consultant
Allscripts Health care. LLP
06.2021 - 04.2022
Intern
Techshed Pvt Lmt.
Pune
12.2020 - 06.2021
Education
Bachelor of Engineering - Electronics Engineering
G. H. Raisoni College of Engineering
Nagpur, Maharashtra, India05-2021
Skills
- Patient Registration and Location Management
- Patient Scheduling and Surgical Workflows
- Application Configuration, Setup & Workflow
- Analysis HL7 Message Processing and Troubleshooting (Primarily ADT, SIU)
- MLM Related Troubleshooting
- Report Configurations and Troubleshooting
- Altera DB-2A Certified
- Database Corruption Diagnosis
- SQL Trace Analysis
- SSMS Proficiency
- Knowledge Documentation
- Data load and unload tools
- Sunrise Report Manager
- HL7 Interface Management
- Training Content Development
- Mentoring & Knowledge Transfer
- Understanding of ISS/Elink
- Completed Introduction to Altera Lab
Achievements
- Consistently exceeded expectations throughout the tenure
- Received repeated recognition from leadership, highlighting consistent excellence in performance and contributions to the team
- Acknowledged by a number of clients for delivering exceptional, extended support services
Tools And Operating Systems
- ServiceNow
- SSMS
- Windows
- Data load/unload tool
- HL7 Interface lite
- Basic understanding of ISS/Elink
- App D
- Fiddler
Personal Information
- Date of birth: 02/18/2000
- Gender: Male
- Nationality: Indian
- Marital status: unmarried
Timeline
Technical Support Consultant
Altera Digital Health India
06.2023 - Current
Associate Technical Support
Allscripts Health care. LLP
04.2022 - 09.2023
Contractor Support Consultant
Allscripts Health care. LLP
06.2021 - 04.2022
Intern
Techshed Pvt Lmt.
12.2020 - 06.2021
Bachelor of Engineering - Electronics Engineering
G. H. Raisoni College of Engineering