Yashvant Suthar
Service/ Production & Maintenance Operations Management
Ahmedabad
Summary
Seasoned Service Manager with over 21 years of expertise in the manufacturing, maintenance, and production of injection molding machines. Possesses a strong understanding of business practices and operational standards while prioritizing customer needs. An empowering leader passionate about team development, committed to delivering exceptional service and enhancing customer retention. Proven ability to streamline operations, reduce costs, and drive organizational efficiency through independent decision-making and sound judgment, contributing to overall company success.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Service Manager (India)
Electropneumatics Drives And Controls India Private Limited
07.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Managed to resolve customer complaints in a professional and timely manner with the service team.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Service Head
FCS Manufacturing India Pvt. Ltd.
09.2022 - 06.2024
- Delivering the best and most timely support to our customers.
- Investigating recurring problems and providing suggestions to the R&D team for improvement.
- Representing the opinions and suggestions of the customers to the management for taking corrective measures.
- Controlling spare stock and inventory management for regions with the aid of a store employee to provide prompt client service.
- Coordinating the regional service case closure ratio, and assisting the service team to improve the ratio.
- Providing adequate support to the team for the installation of new machines, and for thorough on-site diagnostics at the customer's location, if needed.
- Resolved customer complaints in professional and timely manner.
- Hiring, training, and managing service engineers to provide timely and efficient services to customers.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Manager (India) Service
Huarong Plastic Machinery India Pvt. Ltd.
06.2019 - 09.2020
- Responsible for ensuring service excellence to the customers.
- Hiring, training, and managing service engineers to provide timely and efficient services to customers. Implementing improvements to the customer services.
- Representing the opinions and suggestions of the customers to the management for taking corrective measures
- To include invoice logging and generate service invoices.
- Ensuring overall stock and inventory management for all regions in India.
- Technical Assistance to the Sales Team
- Extending complete support to the team for new machine installation and complete on-site diagnostics at the customer’s location on a requirement basis.
- Responsible for taking reports from the team of service engineers and ensuring CAPA for repeatedly identified problems.
Service Engineer Customer Service Support
Huarong Plastic Machinery India Pvt. Ltd.
08.2016 - 05.2019
- Responsible for overall timely service delivery to customers of the western region (Gujarat, Daman, Silvassa and Madhya Pradesh)
- Overall Stock and Inventory Management for the western region
- Technical Assistance to the Sales Team
- New machine installation and complete on-site diagnostics at Customer’s location.
- Responsible for generating complaint and resolution reports
Engineer Production & Maintenance
Dream Cosmetics
08.2012 - 04.2014
- Planned day-to-day production-related activities, and production schedules entailing plant maintenance (Injection Molding Dept./ Auxiliary Dept.)
- Coordinated plant operations for the set-up standards for strategic utilization & deployment of available resources to achieve organizational objectives
- Managed all technical & managerial aspects, developed reports on performance analysis and managed planning for better productivity
- Supervised production of caps and closures (11 Injection Molding machines), also monitored production for 12 EBM & 5 ISBM machines for bottles of cosmetics applications
- Directed plant maintenance for the Injection, Extrusion Blow Molding Machines and Injection Stretch Blow Molding Machines with all Auxiliaries including high-pressure compressor & Silo raw materials
- Developed mechanical maintenance and operations procedures to increase efficiency; implemented standards and ensured adherence to quality standards
- Growth Path: Aug’12 Production In-charge, May’14 Maintenance Manager
- Highlights: Successfully executed plant up gradation projects such as Installation of Billion 100 T All Electric IMM, 3 Extrusion Blow Molding & 3 ASB Nissei 50MB ISBM, displacement of cooling tower and supervised modification of PVC Piping for New Place of cooling tower
- Reduced the production cycle time by around an average 20% in all product ranges resulting in an increase in the availability of machines for the plan, Cost savings per piece, achieving the highest production rate
- Implemented a preventive maintenance schedule that resulted in lower downtime of machines and maximum availability of machines for Planning & Auxiliaries to ensure minimal to zero downtime for the whole Plant
- Implemented inventory management system and managed material inventory error under 1%, manufactured a fixture to change timer belt for injection drive results minimal downtime during failure of Timer Belt to enhance production processes
Sr. Engineer Service & Central Service Support
Neejtech India
02.2011 - 07.2012
- Conducted NIIGATA for all-electric injection molding machine service for the western region
- Coordinated to all regions as central service support Managed spares for NIIGATA & GIMATIC EAOT parts
- Supervised sales, purchase, designing & installation for GIMATIC EAOT Grippers at customer’s place
Maintenance Engineer
Avon Moldplast
09.2010 - 12.2010
- Ensured machine maintenance & machine health and performance also plant maintenance
- Regulated maintenance of molds and parts consistency quality
- Coordinated & followed up with production & planning department
Testing Engineer
Ferromatik Milacron India Ltd.
02.2005 - 08.2010
- Tested & troubleshot injection molding machines as per requirements of the production plan
- Worked as a team leader in runoff (Testing Dept.)
- Dealt with & tested almost all products range of Hydraulic, Toggle, Two-platen (Maxima) & Servo (30–910 tonnage) of Ferromatik Milacron India Ltd.
- Highlights: Acknowledged with Chairman’s Award for ‘Displaying High Level of Commitment in Rising the Throughput of Run-Off Without Compromising on Machine Quality’ for the year of 2008-2009
Education
Diploma - Plastic Engineering
TEB
01.2004
12th - Science
Sarvajanik High School
Sarkhej, Ahmedabad, India01.2002
10th - undefined
Sarvajanik High School
Sarkhej, Ahmedabad, India01.1999
Skills
Maintenance expertise in plastic manufacturing
Trainings
- Attended training for 6 months:
- At Nirma Ltd. in Packaging Plant at Moraiya, Ahmedabad
- At Ferromatik Milacron India Ltd., Vatava GIDC Ahmadabad
- Industrial Hydraulics Training Course from Bosch Rexroth India Ltd. during 17 - 21th April 2007
- First Aid & Basic Life Support Training taken from Life Line Institute of First-Aid & Emergency Medicine during 19-20th January 2009
IT Skills
Proficient in MS Office (Word, Excel & PowerPoint)
Personal Details
- Date of Birth: 24th November 1983
- Address: 15, Krishnanagar Society, Near Sarkhej Railway Station, Sarkhej, Ahmedabad – 382210, India
Timeline
Service Manager (India)
Electropneumatics Drives And Controls India Private Limited
07.2024 - Current
Service Head
FCS Manufacturing India Pvt. Ltd.
09.2022 - 06.2024
Manager (India) Service
Huarong Plastic Machinery India Pvt. Ltd.
06.2019 - 09.2020
Service Engineer Customer Service Support
Huarong Plastic Machinery India Pvt. Ltd.
08.2016 - 05.2019
Engineer Production & Maintenance
Dream Cosmetics
08.2012 - 04.2014
Sr. Engineer Service & Central Service Support
Neejtech India
02.2011 - 07.2012
Maintenance Engineer
Avon Moldplast
09.2010 - 12.2010
Testing Engineer
Ferromatik Milacron India Ltd.
02.2005 - 08.2010
12th - Science
Sarvajanik High School
10th - undefined
Sarvajanik High School
Diploma - Plastic Engineering
TEB