Yashvardhan Singh Dodiya
Indore
Summary
Customer support specialist with3+ years of experience. I have developed a strong expertise in delivering exceptional service, resolving complex issues, and ensuring customer satisfaction. My background includes working with diverse teams, implementing support strategies, and using CRM to enhance the customer experience. I am passionate about providing top notch customer service and always strive to exceed customer expectations. My goal is to create a positive and lasting impact on both customers and the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Acorns Resolution Specialist
Taskus India Pvt Ltd
Indore, Madhya Pradesh
07.2023 - Current
- Conducted thorough Investigation on suspicious cases ensuring timely resolution and minimising financial impact
- Establishing strong relationships with external partners such as bank's and credit bureau's, facilitating efficient exchange of information
- Collaborated with cross functional teams to ensure timely resolution
Shopify Merchant Support (B2B)
Taskus India Pvt Ltd
Indore, Madhya Pradesh
12.2022 - 07.2023
- Learned to adapt quickly to new technology and software applications
- Cultivated interpersonal skills by building positive relationships with others
- Collaborated with cross functional teams for seamless management of high profile accounts resulting in improved customer satisfaction
Relationships Manager
Altruist India Pvt Ltd
Indore, Madhya Pradesh
12.2021 - 12.2022
- Provided excellent customer service by resolving tickets promptly and maintaining client trust
- Used critical thinking to break down problems, evaluate optimal solutions and quick decision making
- Resolved escalations of complex issues and dissatisfied customers
Education
Bachelor of Commerce - Accounting and Tax Management
DAVV University
Indore, Madhya Pradesh05.2021
Skills
- Strong analytical and Organisational skills
- Ability to make decisions without supervision
- Communicational skills
- Excellent time management skills
Certification
- Global logistics and supply chain management
- Diploma in Supply chain management
Awards
Pan India top performer in customer satisfaction, Altruist India Pvt Ltd, Recognized for outstanding performance in customer support, demonstrating exceptional communication skills and a commitment to enhancing customer satisfaction., KPI Topper, Taskus India Pvt Ltd, Ranked consistently in top5 and and frequently secured1st rank on the scorecard for [KPI] within the team and in LOB, demonstrating a commitment to excellence and high-quality service delivery.
Timeline
Acorns Resolution Specialist
Taskus India Pvt Ltd
07.2023 - Current
Shopify Merchant Support (B2B)
Taskus India Pvt Ltd
12.2022 - 07.2023
Relationships Manager
Altruist India Pvt Ltd
12.2021 - 12.2022
Bachelor of Commerce - Accounting and Tax Management
DAVV University