Hi, I’m
Yashvi Thakkar
.
Summary
Customer-focused professional with 1 year of experience in home finance operations at Home First Finance Company India Ltd, specializing in loan disbursement, client servicing, and query resolution. Proven ability to manage high-value clients, coordinate across legal, credit, and technical teams, and ensure regulatory compliance. Adept at post-sales support, customer retention, and driving operational excellence in fast-paced, B2B-focused environments.
Overview
1
year of professional experience
3
Certifications
3
Languages
Work History
Home First Finance Company
Customer Service Manager
01.2024 - Current
Job overview
- Resolved escalated customer issues with empathy and speed, improving customer retention.
- Coordinated with credit, legal, and technical teams to fast-track disbursement turnaround times.
- Managed end-to-end home loan disbursement processes, ensuring compliance with regulatory and internal guidelines.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Shanti Business School Ahmedabad, India
MBA from Marketing
04.2001
Gujarat University Ahmedabad, India
B.com from Accounting
04.2001
PPG Experimental High SchoolPatan, India
Class Xll (HSC)
04.2001
PPG Experimental High School Patan, India
Class X (SSC)
04.2001
Skills
MS Excel
Certification
Make Intern
Internship
Business Development Executive
BYJU's - The Learning APP
Ahmedabad, India |May 2024 - July 2024
- Handled basic negotiations under supervision, building confidence in deal-closing conversations.
- Prepared and delivered sales presentations to potential clients, improving client engagement.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
Projects
Event Management
Bells and Balloons
- Team Management
- Clint First Approach
- Negotiation & Budgeting
Timeline
Customer Service Manager
Home First Finance Company
01.2024 - Current
Make Intern
11-2023
PowerBI
01-2023
Effective Time Management
07-2017
Shanti Business School
MBA from Marketing
04.2001
Gujarat University
B.com from Accounting
04.2001
PPG Experimental High School
Class Xll (HSC)
04.2001
PPG Experimental High School
Class X (SSC)
04.2001
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