Yashwani Sharma
Pune,Maharashtra
Summary
Experienced and ITIL 4 Foundation-certified professional with over 7 years of expertise in IT service delivery, specializing in Microsoft Intune, MDM, and enterprise endpoint management. Skilled in managing mobile devices and applications across iOS, Android, and Windows platforms, while leveraging deep knowledge of Active Directory, SCCM, and Azure to enhance productivity and ensure compliance. Known for driving operational efficiency, mentoring teams, and resolving complex technical challenges. Proven leadership in high-pressure environments with a strong focus on strategic planning, problem-solving, and achieving mission objectives through effective decision-making and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Exempt Non-Officer 3
Credit Suisse AG
02.2021 - Current
- Lead deployment and configuration of Microsoft Intune for seamless mobile device management (MDM), ensuring secure access to corporate apps and data on iOS, Android, and Surface devices
- Assisted end user for BYOD setup for company apps for iPhone Android and surface devices
- Provided end-user support for device enrollment, troubleshooting, and application setup, resulting in increased adoption and satisfaction rates
- Configured and managed Microsoft Teams access for diverse organizational roles, adhering to business requirements and security policies
- Executed tasks and activities to ensure effectiveness of area supporting projects enhancing customer and employee satisfaction
- Utilized SCCM as a software deployment platform, granting appropriate installation privileges
- Utilized Citrix director to efficiently reset sessions for applications that experienced freezing on the Citrix desktop
- Enhanced speed of operation through training new hires
Member Technical
ADP Private Limited
08.2018 - 02.2021
- Streamlined user authentication by managing Active Directory permissions and creating secondary IAM accounts for secure payroll access
- Implemented Avaya communication system including both hard phones and software to enhance user's ability to make calls to clients and colleagues
- Resolved user access issues by reinstating revoked IDs and resetting forgotten passwords for Mainframe/Paytech/Autopay/TOPS systems
- Streamlined user access by assigning RSA tokens, enabling easy connectivity to the company's Virtual Private Network through Cisco Secure Any Connect
- Utilized SCCM as a software deployment platform, granting appropriate installation privileges
- Automated software deployment, updates, and patch management using Intune, reducing manual intervention and ensuring consistent application functionality
- Spearheaded the migration of legacy systems to modern platforms, ensuring seamless user experience and minimal downtime.
Technical Process Executive
Infosys BPM limited
06.2017 - 08.2018
- Resolved technical issues through the installation, modification and repair of software and hardware
- Office 2013: Provided Tier 1 IT support to non-technical internal users through desk side support services
- Ensured end-users were proficient in utilizing software, hardware, and network according to established standards
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Education
Bachelor's - Computer Science and Engineering
Guru Nanak Institute of Engineering And Technology
Nagpur06.2012
High School Diploma -
Kamla Nehru Mahavidyalaya
Nagpur03.2007
S. Sc
Tejaswini Vidhya Mandir
Nagpur03.2005
Skills
- Microsoft Intune
- MDM
- BYOD Solutions
- Microsoft 365
- Office 365
- Active Directory
- SCCM
- Desktop Director
Certification
- ITIL 4
- Azure Fundamental 900
Languages
English
Hindi
Marathi
Timeline
Exempt Non-Officer 3
Credit Suisse AG
02.2021 - Current
Member Technical
ADP Private Limited
08.2018 - 02.2021
Technical Process Executive
Infosys BPM limited
06.2017 - 08.2018
- ITIL 4
- Azure Fundamental 900
Bachelor's - Computer Science and Engineering
Guru Nanak Institute of Engineering And Technology
High School Diploma -
Kamla Nehru Mahavidyalaya
S. Sc
Tejaswini Vidhya Mandir
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