Yashwant Dadhich
Delhi
Summary
Results-driven Growth Manager with expertise in Customer Success, eCommerce Operations, and Conversion Rate Optimization. Proven ability to enhance checkout performance and drive revenue growth through data insights and cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Growth Manager Engage 360 (Enterprise)
Pickrr Technologies Private Limited (SHIPROCKET)
Gurugram
12.2025 - Current
- Managed day-to-day relationships with eCommerce brands, handling everything from onboarding to retention and growth.
- Worked closely with founders and eCommerce teams to understand their goals and regularly reviewed performance with them.
- Coordinated with product and tech teams for integrations like APIs/webhooks and helped get custom setups live smoothly.
- Looked into checkout and payment journeys to spot drop-offs and worked on improving conversion and success rates.
- Used data from tools like GA, Mixpanel, and Excel to track performance and identify areas of improvement.
- Did RCA on issues related to checkout, payments, and post-purchase flows and followed through till resolution.
- Helped run experiments (A/B tests) to improve user experience and overall revenue.
- Translated business requirements into clear tasks for tech teams and ensured things moved forward without delays.
- Handled multiple accounts at the same time, keeping track of priorities and making sure nothing critical slipped.
- Acted as a bridge between clients and internal teams, ensuring clear communication and faster issue resolution.
- Shared regular feedback from clients with product teams to improve features and overall experience.
Asst. Ecommerce Manager
Ahujasons Shawlwale Private Limited
Noida
01.2024 - 11.2025
- Managed overall eCommerce operations, handling website, marketing, and daily execution along with the team.
- Worked on Shopify backend — managing products, collections, website updates, and basic customisations as per requirements.
- Led performance marketing across Meta Ads and Google Ads, handling campaign planning, budgets, and improving ROAS.
- Monitored website performance, conversion rates, and user behaviour to identify drop-offs and improve sales.
- Coordinated with tech teams/agencies for website issues, new feature implementations, and integrations.
- Used tools like Engage 360 for customer engagement, retention, and post-purchase communication.
- Planned and executed sale campaigns, offers, and promotions end-to-end on the website.
- Worked closely with operations team to manage orders, returns, and reduce RTO-related challenges.
- Analyzed data using Shopify dashboards, Google Analytics, and Excel for regular performance tracking and decision-making.
- Handled multiple stakeholders across marketing, tech, and operations to ensure smooth execution.
- Managed and guided team members to ensure timely delivery of tasks and overall eCommerce growth.
Ecommerce Executive
Boodle Web Mart Private Limited
Noida
10.2023 - 12.2023
- Managed day-to-day operations across multiple eCommerce marketplaces, ensuring smooth product listings and order flow.
- Handled product uploads, catalog management, pricing, and inventory updates on different platforms.
- Worked on marketplace marketing tools like ads, deals, and promotions to improve visibility and sales.
- Monitored sales performance, identified low-performing listings, and made necessary optimizations.
- Coordinated with operations team for order processing, returns, and resolving customer issues.
- Ensured timely dispatch and worked on reducing cancellations and return-related issues.
- Tracked daily performance using marketplace dashboards and Excel to manage sales and inventory.
- Maintained coordination with internal teams to ensure smooth execution of campaigns and offers.
Education
B.Tech - Computer Science
Dronacharya Group of Institutions (APJ,AKTU)
Gautam Budh Nagar, UP06-2020
12th - Science
Geeta Bal Bharti Sr. Sec. School
Delhi03-2016
Skills
- Customer Success & Account Management
- eCommerce Operations & Marketplace Management
- Shopify Management (products, collections, basic customisation)
- Checkout & Funnel Optimization
- Conversion Rate Optimization (CRO)
- Performance Marketing (Meta Ads, Google Ads)
- Hands on Experience on API & Webhook
- Third-party Integrations & Troubleshooting
- Data Analysis & Reporting (Excel, Google Sheets)
- Google Analytics / Mixpanel (user behaviour & funnel tracking)
- A/B Testing & Experimentation
- Root Cause Analysis (RCA)
- Payment & Checkout Flow Understanding
- RTO Reduction & Order Lifecycle Management
- Customer Retention & Engagement (Engage 360 or similar tools)
- Cross-functional Coordination (Tech, Marketing, Operations)
- Stakeholder Management (Founders, Business & Tech Teams)
- Problem Solving & Execution Ownership
- Campaign Planning & Execution (sales, offers, promotions)
Timeline
Growth Manager Engage 360 (Enterprise)
Pickrr Technologies Private Limited (SHIPROCKET)
12.2025 - Current
Asst. Ecommerce Manager
Ahujasons Shawlwale Private Limited
01.2024 - 11.2025
Ecommerce Executive
Boodle Web Mart Private Limited
10.2023 - 12.2023
B.Tech - Computer Science
Dronacharya Group of Institutions (APJ,AKTU)
12th - Science
Geeta Bal Bharti Sr. Sec. School