Yashwant Khuntia
Summary
Detail-oriented SPM/ICM Consultant with a strong background in recruitment analytics and operational efficiency. Experienced in conducting business requirement analysis, developing Excel dashboards to track key business metrics. Proficient in data extraction using Xactly Incent tools, process optimization, and cross-functional collaboration to drive data-informed decisions.
Overview
1
1
Certification
5
5
years of professional experience
Work History
ICM/SPM Junior Technical Consultant
Ackle Consulting LLC
Remote
03.2026 - Current
- Developed incentive schemes to motivate sales team and drive performance.
- Developed training materials and conducted sessions for junior sales staff, enhancing their skills and performance.
- Prepared comprehensive reports on ticket sales performance, presenting findings to senior management for strategic planning.
- Applied regression analysis to forecast sales, aiding in strategic planning and inventory management.
- Tracked sales performance and generated reports for management, highlighting achievements and areas for improvement.
Customer Support Representative
J2W - Joules 2 Watts - Accenture
Bangalore, India
07.2023 - 03.2026
- Managed candidate inquiries about job applications as a Third Party Recruiter for the UPS project at Accenture.
- Participated in regular team meetings to share insights and strategies for improving candidate satisfaction.
- Conducted training sessions for new employees on recruitment best practices.
- Utilised CRM software to record customer interactions, track enquiries, and follow up on unresolved issues.
- Escalated complex candidate or employer issues to senior management, facilitating quick and effective resolutions.
- Excelled in quality assurance evaluations through consistent application of performance feedback.
- Ensured top-tier recruitment experiences through anticipation of candidate requirements.
Customer Care Executive
Teleperformance India
Gurgaon
03.2022 - 08.2022
- Working for Caption Call where we provided captioning services to US based customers along with efficiently handling complaint tickets regarding the telephonic services provided
- Kept customers accurate and updated information stored on CRM, for organisational, sales and customer care purposes
Customer Service Associate
Tech Mahindra
Noida
08.2021 - 02.2022
- Maintained compliance with company standards while managing and resolving diverse user queries for Flipkart services.
- Assisted customers with product-related questions, feedback and complaints.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Successfully handled high volumes of support tickets while maintaining adherence to company policies.
Education
B.Tech - Electrical and Electronics Engineering
BPUT, National Institute of Science and Technology
01-2021
Intermediate -
CBSE, Takshashila Residential School
Berhampur01-2015
Matriculation -
CBSE, Kendriya Vidyalaya
Berhampur01-2013
Skills
- Intermediate SQL for database management
- MS Office
- Experienced in using Fountain and MyHR to efficiently manage customer complaints, inquiries, and tickets
- Team management
- Training development
Certification
- Plan Designer Foundation
- INCENT Level 1
- Plan Design : Intermediate Configuration - INCENT level 2
- Plan Design : Advance Configuration - INCENT level 3
- Varicent Designer
- Varicent ELT
- Entrepreneurship Development Programme, Summer Training, CTTC, Bhubaneswar
- Programmable Logic Control (PLC), Summer Training, CTTC, Bhubaneswar
- RC Tricopter Drone Designing Workshop, Workshop, Wissenare 18 and Tech Eagle at IIT BBSR
Timeline
ICM/SPM Junior Technical Consultant
Ackle Consulting LLC
03.2026 - Current
Customer Support Representative
J2W - Joules 2 Watts - Accenture
07.2023 - 03.2026
Customer Care Executive
Teleperformance India
03.2022 - 08.2022
Customer Service Associate
Tech Mahindra
08.2021 - 02.2022
B.Tech - Electrical and Electronics Engineering
BPUT, National Institute of Science and Technology
Intermediate -
CBSE, Takshashila Residential School
Matriculation -
CBSE, Kendriya Vidyalaya