Yashwant Singh R

A Technology Enthusiast with 9 years of experience in various segments of Azure & M365 Services. Habituated to learn and explore new technical trends around services of Exchange-Online, MS Teams, Azure & other aspects of Microsoft365.

• Achieved a couple of ‘Star performer of the Month’ awards in previous company.
• Worked in a key role of Migrating users from one forest to another forest on Active Directory.
• Worked in successful migration of Office365 services (User accounts, Mailboxes etc..) from one tenant to another.

• ABInbev Pvt Ltd, Microsoft365 Specialist, 09/05/22, Present
• ITC Infotech Ltd, Office365 Admin, 10/30/19, 02/08/22
• Concentrix Pvt Ltd, Escalation Support Engineer, 05/04/15, 10/28/19
• Infosys BPO Ltd, Sr Analyst, 06/12/12, 07/28/14

• AB-INBEV, O365, Specialist II - End User Computing, 09/05/22, Present
• TEK Systems, O365, Sr. Office365 Administrator, 03/15/22, 09/01/22
• ITC Infotech Ltd, O365, Office365 Administrator / IT Consultant, 10/30/19, 02/08/22
• Concentrix Pvt Ltd, O365, Escalation Support Engineer, 05/04/15, 10/28/19
• Infosys BPO Ltd, McCamish and Friends Life, Sr Analyst, 06/12/12, 07/28/14

• Maintaining positive relationships with clients handling stakeholders across the globe.
• General administration of M365 tenant.
• Identifying client needs and overseeing service delivery within the business context.
• Strong strategic planning experience with the ability to identify opportunities to better leverage technology, automation and to strengthen business alignment.
• Assessing client feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Troubleshoot DNS issues with Office 365.
• Working on 'Cloud Computing' related issues based on 'Active Directory and M365'.
• Handling issues related to M365 Services (Exchange, Teams, OneDrive, SharePoint Online) and resolving them ensuring utmost client satisfaction.
• Conducting triages for topics related to M365 and basic troubleshooting steps.

• Team Player
• Willing to share information
• Good at organizing and planning my schedule