Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yashwanth Bathini

Hyderabad

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.

Overview

4
4
years of professional experience

Work History

Coordinator

Hathway cable and datacom Ltd
HYDERABAD
03.2019 - 02.2021
  • Downloaded the daily complaint sheet in OBRM and verified all complaints.
  • Organized complaints by engineer in Excel, escalating issues as needed.
  • Monitored engineers' statuses throughout day, providing timely solutions for customer issues.
  • Explained technical issues to engineers via phone, assessing power value or packet loss problems.
  • Managed tasks related to GPON system operations.

Customer Support Engineer

Hathway cable and datacom Ltd
HYDERABAD
03.2017 - 03.2019
  • Configuration of routers, like D-Link, Netgear, Cisco, TP-Link, and Digisol.
  • Maintenance of the firewall, proxy server, and LAN drivers.
  • As this is a field job, it involves traveling to customer premises to perform installations and troubleshoot technical issues.
  • Take full ownership of the call and ensure that both technical and nontechnical issues are resolved.
  • Respond to service requests promptly, at any time of day, as needed.
  • Communicates and works closely with the support center or his immediate superior.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Should have a lot of initiative and enthusiasm while interacting with the customer.
  • Provide detailed documentation for each site visit performed and submit reports on time.

Education

MBA - Finance

Osmania University
Hyderabad
02-2022

B.Tech - Electrical, Electronics And Communications Engineering

Varadhareddy College of Engineering
Hanamakonda
06-2015

High School Diploma -

Pragathi High School
Hanamkonda
05-2009

Skills

  • Leadership
  • Planning
  • Friendly, positive attitude
  • Problem resolution
  • Flexible and adaptable
  • Decision-making
  • Team management
  • Microsoft Word
  • Microsoft office
  • Technical troubleshooting
  • Customer relationship management
  • GPON system operations
  • Complaint management

Accomplishments

  • 2012: participated in Tech Fest held at NIT Warangal
  • 2014: got first prize in chess competition

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Coordinator

Hathway cable and datacom Ltd
03.2019 - 02.2021

Customer Support Engineer

Hathway cable and datacom Ltd
03.2017 - 03.2019

MBA - Finance

Osmania University

B.Tech - Electrical, Electronics And Communications Engineering

Varadhareddy College of Engineering

High School Diploma -

Pragathi High School

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Yashwanth Bathini