Yashwanth Munugala
Hyderabad
Summary
Dedicated job seeker with a proven track record of fulfilling organizational needs through efficient and systematic practices. Expertise in high-pressure environments, demonstrating adaptability to new challenges that enhance brand reputation. Strong skills in customer service, multitasking, and time management contribute to delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Event Organiser
Threebeats celebrations
03.2017 - Current
- Conducted requirement analysis and participated in design workshops to enhance project outcomes.
- Facilitated client communication to clarify project details and expectations.
- Coordinated team efforts to improve project execution and deliverables.
- Assisted clients in transforming visual concepts into tangible results.
- Ensured accurate financial recordkeeping by reviewing bills and approving payments.
- Engaged with industry professionals to acquire new knowledge and skills.
- Contributed to event organization, managing logistics and coordination efforts.
Deputy Supervisor
Gorilla's technologies
03.2021 - 01.2023
- Maintained fresh stock levels and ensured timely deliveries to customers.
- Implemented customer feedback loop and training program, boosting satisfaction scores.
- Resolved customer issues on first call through effective communication.
- Managed inquiries and complaints via phone, email, and chat channels.
- Collaborated with team members to enhance customer service processes, increasing satisfaction ratings.
- Oversaw diverse operations and consistently addressed various issues.
- Prepared data-driven reports for upper management to inform decision-making.
Education
Masters - Networking And Data Communication
Kingston university
09.2022
Bharat Institute Of Engineering and Technology -
Bharat Institute Of Engineering and Technology
06.2016
Narayana Junior College - Maths (M), Physics (P), Chemistry (C)
Narayana Junior College
06.2012
Skills
- Organizing and planning
- Presentation skills
- Communication proficiency
- C programming (Basics)
- Java programming (Basics)
- Customer service excellence
- Teamwork and leadership
Accomplishments
- Rewarded with star performance award for the skills I have exhibited in successfully executing the project.
- I have been awarded with Peer-to-Peer award for Knowledge transformation for newbies into the project.
- Got 1st prize in 'Bhashyam Public School Talent Test' during my schooling.
- Got awarded a consolation prize in Inter College Photography Summit.
Hobbies and Interests
- News and current affairs
- Cricket
- Cooking
- Photography
- Painting
- Listening to Music
- Event organising
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
Deputy Supervisor
Gorilla's technologies
03.2021 - 01.2023
Event Organiser
Threebeats celebrations
03.2017 - Current
Masters - Networking And Data Communication
Kingston university
Bharat Institute Of Engineering and Technology -
Bharat Institute Of Engineering and Technology
Narayana Junior College - Maths (M), Physics (P), Chemistry (C)
Narayana Junior College