Yashwanth Suresh
Senior Technical Support
Chennai
Summary
Technical support professional with deep expertise in managing and resolving complex technical issues. Known for improving system reliability and customer satisfaction through effective troubleshooting and proactive problem-solving. Strong focus on team collaboration and adaptability to evolving challenges, ensuring reliable support and innovative solutions.
Overview
3
3
years of professional experience
Work History
Software engineer trainee
Newgen software technologies
01.2022
- Responsible for designing process flows, creating forms, mail triggers to semi - automate the process
Software engineer
Newgen software technologies
06.2022 - 06.2024
- Developed the utility for adding the users into the group using Java. And developed the utility for reading the data from CSV file and inserting into the MS SQL database using Java. Responsible for implementing the new change request and supporting Account payable process and Travel details process. Low code platform
- Developed scalable and maintainable code, ensuring long-term stability of the software.
Senior Technical Support Engineer
Newgen Software Technologies
07.2024 - Current
- Supported all international projects through L1 and L2 activities. Possessed banking domain expertise to enhance project outcomes. Executed hands-on experience with ticketing systems for efficient issue tracking. Demonstrated two years of experience managing SLA concepts and L3 activities. Managed defect logging processes to ensure quality control. Developed change requests to address evolving project requirements.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
Education
B.TECH - IT
Meenakshi Sundararajan Engineering College
06.2022
Skills
JAVA
JAVA SCRIPT
MS SQL
L1/L2/L3 ACTIVITIES
undefinedAwards
Pinnacle award, I'm thrilled to share that I have been honored with the Pinnacle Award four times for my dedication and efficiency in completing Change Requests (CRs) within the designated timelines. These achievements were made possible through meticulous planning, unwavering commitment, and a collaborative approach. Additionally, the positive feedback from clients has been incredibly rewarding, reflecting the high-quality standards and customer satisfaction we strive to achieve.
Timeline
Senior Technical Support Engineer
Newgen Software Technologies
07.2024 - Current
Software engineer
Newgen software technologies
06.2022 - 06.2024
Software engineer trainee
Newgen software technologies
01.2022
B.TECH - IT
Meenakshi Sundararajan Engineering College