Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Websites
Timeline
OfficeManager
Yashwanth Sai

Yashwanth Sai

Hyderabad

Summary

Seasoned investigation specialist with over 6 years of experience in customer service, known for achieving a 99% quality score in FBA knowledge processes. Recognized for innovative problem-solving and effective mentorship, fostering team productivity and customer satisfaction. Adept at managing high-pressure situations with a focus on process improvement and quality assurance.

Overview

7
7
years of professional experience

Work History

Investigation Specialist

Amazon
Hyderabad
10.2022 - Current
  • Expertise in FBA knowledge processes, achieving a 99% quality score for a consecutive year.
  • Recognition from peers and leaders for process knowledge, achieved weekly warrior rewards.
  • Experience in investigating high-defect selling partners, and escalation/risk cases.
  • Introduced innovative idea for identifying multiple documents concurrently, reducing investigation time.
  • Supported onboarding of new team members with comprehensive mentorship.
  • Quality Enhancement: Conducted multiple quality sessions for the team, eliminating miscommunication, increasing investigation accuracy, and boosting productivity, resulting in a significant increase in resolved cases within a specific time period.

Customer Service Representative

Amazon
Hyderabad
09.2018 - 10.2022
  • Trained multiple new hire batches with a 97%+ passing rate, mentored experienced associates, and reduced false customer information by 20% through process enhancements.
  • Worked as a pilot associate for a concession tool, collating data and validating the reasons for approval, resulting in a 70% decrease in invalid refunds to customers.
  • Experience in handling multiple customer service chats at the same time across several domains, delivering high-quality services, and meeting 100% of weekly goals.
  • Recognition and accolades from leaders for verbal and written communication skills, maintaining good relations with customers.
  • Stacked as one of the top ranks across the site, achieving the Employee of the Year award.

Education

Bachelor of Science - Computer Science and Statistics

Vignan Jyothi Institute of Arts and Science
Hyderabad
03.2018

Skills

  • Fraud investigations
  • Effective communication
  • Quality assurance
  • Process improvement
  • Critical thinking
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Decision-making

Hobbies and Interests

  • Cooking
  • Music
  • Binge watching
  • Interior organizing
  • Space exploration
  • Drawing

Accomplishments

  • Employee of the Year in Customer Support
  • Accolades from leadership for going beyond the goals

Languages

Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2

Timeline

Investigation Specialist

Amazon
10.2022 - Current

Customer Service Representative

Amazon
09.2018 - 10.2022

Bachelor of Science - Computer Science and Statistics

Vignan Jyothi Institute of Arts and Science

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Yashwanth Sai