Yashwanth W K

• Resolved issues through careful research and follow-up with customers.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
• Strengthened client relationships through excellent communication skills and consistent followup.
• Achieved successful resolution of escalated issues during periods of high call volume.
• Leveraging strong communication and voice skills, adhering to process guidelines, and information security.

Policies, and quality standards while documenting each.

• Handling customer interactions for a global client.
• Interaction with high attention to detail.
• De-escalate issues, provide clear explanations, and.

Maintain a professional tone across all conversations.

• Process, focusing on accurate resolution, empathy, and.

High customer satisfaction in a 24/7 rotational shift.

environment

• My primary responsibilities include addressing inquiries, resolving issues, and delivering product service information.
• Providing prompt and professional assistance to customers with their product inquiries.
• Facilitating a positive customer experience by engaging through various channels, including phone, email, and chat.
• Additionally, I manage card support calls and emails, process refunds and replacements, and collaborate with other departments to address challenging situations.
• Direct unresolved customer special requests to the relevant departments for further review. Track customer demands and respond accordingly, ensuring that client requests are managed effectively, and followed up on.
• Troubleshooting and escalating customer issues, while resolving queries by communicating with the seller and manufacturer via email. Work closely with cross-functional teams to address complex customer needs and improve service delivery.
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• Customer Experience & Retention, Team Management, Program Management, Data Analysis, Bottleneck Management, Data-driven problem solver, enhance handling inventory support for better vision, and cause root analysis on metrics. Improving customer retention, brand loyalty, and revenue.
• Managed and motivated employees to be productive and engaged in their work.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in their work.
• Managed and motivated employees to be productive and engaged in work.

• Served as an IPQC professional in the Quality Department, certified in IPC 610A, and trained in 7QC tools and the PDCA model for project execution. Possesses expertise in SMT Manufacturing Processes, including PCBA and MSD components, and skilled in creating quality documentation such as procedures, work instructions, FAI, and defect root cause analysis.
• Maintained a positive attitude while navigating challenging situations or tight deadlines during project work.
• Participated in safety training sessions and adhered to best practices, maintaining a secure working environment at all times.
• Implemented 5S, Poka-Yoke, and Kaizen for continuous assembly line improvement, and effectively motivated the team to enhance productivity and meet targets. Experienced in process quality, inspections, new product development, and customer complaint resolution. Conducted internal audits to reduce non-compliance and meet customer requirements, maintained documentation as per customer specifications, and addressed production issues promptly.
• Monitored production status to ensure quality targets were met and coordinated team operations, resource management, and daily reporting to the function head.