Yasir Abbas
New Delhi
Summary
Knowledgeable professional with over a decade of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of Business Development
Effebot.com
New Delhi
12.2024 - Current
- Organized networking events such as conferences, workshops, seminars and webinars for industry professionals.
- Gained market share in new sales performance through aggressive team training.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented business development strategies to increase sales revenue.
- Conducted market research and reported on competitors.
- Coordinated marketing campaigns across multiple channels including print, digital, radio and television media outlets.
- Oversaw regional and local sales managers and staff.
- Researched current market conditions, competitor activity, legal issues and regulatory changes that may impact the industry or organization.
- Negotiated contracts with external parties on behalf of the organization.
- Directed and coordinated products, services and sales activities.
- Established budgets, timelines, milestones and performance goals for projects.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Designed incentive programs aimed at encouraging existing customers to purchase additional products or services.
- Coordinated resources across multiple departments to ensure successful delivery of projects.
- Identified target markets through demographic analysis of customer data sets.
Head of Operations
PASFA Safe Services
Faridabad
08.2023 - 11.2024
- Developed long-term strategies for improving operational efficiency while maintaining high-quality service levels.
- Managed budgets for operations departments, and ensured cost-effectiveness.
- Collaborated with senior management on strategic planning initiatives.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Developed, implemented, and enforced operational policies and procedures.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Led cross-functional teams in the development of new products and services.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Monitored performance metrics to identify areas for improvement in operational efficiency.
- Established partnerships with external organizations, such as customers or vendors, for mutual benefit.
- Conducted regular meetings with department heads to review progress toward operational goals.
- Identified potential risks associated with operational activities, and developed mitigation strategies.
- Created reports that tracked key performance indicators related to operations objectives.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Oversaw the maintenance of equipment used in daily operational activities.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Established quality assurance standards across all departments within the organization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Manager
C Dass Group (Vamani Overseas)
Faridabad
01.2020 - 06.2023
- Acquisition of new clients, lead conversion from numerous marketing channels, creating a short- and long-term sales plan with the intention of achieving the given objectives, consistently meet revenue goals in accordance with team/organizational goals.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Identified and developed new markets for products or services.
Operations Manager
GB Tech Solutions
New Delhi
07.2018 - 01.2020
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Sr. Team Leader
Interglobe Technologies Pvt. Ltd.
Gurugram
02.2015 - 06.2018
- Joined as Team Leader for Expedia APAC Sales 16 Feb 2015, Continuously rated as Top Team Leader for Expedia Sales from Nov-2015 to Feb-2016, Moved to EMEA sales as Sr. Team Leader.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Organized weekly meetings to review progress against goals and objectives.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Ensured compliance with company policies as well as local laws and regulations.
Tech Sales / Team Lead Sales
Iyogi Technical Services Pvt. Ltd.
Gurugram
05.2011 - 01.2015
- Joined on May 15, 2011, as a Tech Sales Executive for Microsoft Windows 7. Won 5 RnR in a calendar year. Promoted as Team Lead Sales on April 1, 2014.
- Assisted customers with product selection based on their needs, budget, and preferences.
- Conducted regular meetings with sales staff to discuss strategies, tactics, goals, and objectives.
- Developed incentive programs designed to motivate team members and increase overall productivity.
- Generated leads through cold calling potential customers or networking events.
- Used CRM software to track customer interactions throughout the entire sales process.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
Customer Service Executive
Impetus Consulting Pvt. Ltd.
New Delhi
02.2010 - 02.2011
- Joined on 8 Feb 2010, as Customer Service Executive for Web Packages, Rated highest up seller for 9 months, Won the company trip twice, Left the organization on 28 Feb 2011
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
BBA -
Gandhi Memorial College
Kashmir01.2008
Intermediate - Science Education
Standard Public School
Srinagar01.2005
High School -
Standard Public School
01.2003
Skills
- Workforce Planning
- Organizational Development
- Business Analysis
- Operational Excellence
- Expertise in sales
- Team Management
- Performance monitoring
- P&L Management
Certification
- Certified TLCP
- Certified PMP
- Certified CompTIA Project+
Personal Information
- Date of Birth: 05/01/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Kashmiri (RWS)
- English (RWS)
- Urdu (RWS)
- Arabic (RW)
- Persian (RW)
- Hindi (S)
Affiliations
- Reading
- Writing
- Playing Cricket
- Walking
Timeline
Head of Business Development
Effebot.com
12.2024 - Current
Head of Operations
PASFA Safe Services
08.2023 - 11.2024
Sales Manager
C Dass Group (Vamani Overseas)
01.2020 - 06.2023
Operations Manager
GB Tech Solutions
07.2018 - 01.2020
Sr. Team Leader
Interglobe Technologies Pvt. Ltd.
02.2015 - 06.2018
Tech Sales / Team Lead Sales
Iyogi Technical Services Pvt. Ltd.
05.2011 - 01.2015
Customer Service Executive
Impetus Consulting Pvt. Ltd.
02.2010 - 02.2011
BBA -
Gandhi Memorial College
Intermediate - Science Education
Standard Public School
High School -
Standard Public School
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