YASIR AHMED
Bhopal
Summary
Experienced professional with 2+ years at Amazon, handling customer support and abuse prevention across India, North America, and the UK. Skilled in managing high-risk cases, fraud detection, and resolving complex issues through phone, email, and chat support. Known for sound judgment, attention to detail, and a strong focus on customer trust and service quality. Open to new opportunities to grow and apply my skills.
Overview
2
2
years of professional experience
Work History
CAP Team Associate
AMAZON
Bhopal
2023.07 - Current
- Managed sensitive escalations with a focus on compliance, privacy, and high-stakes decision-making involving account suspensions, refunds, and abusive patterns.
- Collaborated cross-functionally with legal, risk, and policy teams to refine abuse-prevention strategies for the North American, India and UK customer bases.
- Assisted in the development of a CAP Team strategy to improve customer satisfaction levels.
- Consistently exceeded key performance metrics, including case handling time, decision accuracy, and policy adherence.
- Played a vital role in safeguarding millions in revenue by detecting and blocking high-risk accounts and transactions.
- Received internal recognition for maintaining high integrity, judgment, and quality in risk-based decision-making.
- Utilized data tools and reporting systems (e.g., Salesforce, Amazon’s internal tools) to track abuse trends and support analytics-based investigations.
- Provided feedback and insights to improve operational workflows and training materials related to abuse prevention.
- Performed data analysis to identify areas for improvement within CAP Team operations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Customer Service Executive- Operations
Startek
Bhopal
2023.04 - 2023.06
- Serve customers by going above-and-beyond to offer exceptional support for all needs
- Maintained customer satisfaction, quickly resolving issues, and offering expert assistance
- Worked effectively with a diverse team to accomplish daily objectives and meet longterm goals
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Education
Senior Secondary School Certificate (SSCE) - 12th Standard
Maulana Azad Higher Secondary School
Bhopal, Madhya Pradesh04.2022
High School Diploma - 10th Standard
Maulana Azad Higher Secondary School
Bhopal, Madhya Pradesh01.2020
Bachelor of Commerce - Commerce
Barkatullah University
BhopalSkills
- Microsoft Office Proficiency
- Customer Engagement
- Sales Operations Support
- In-Depth Product Knowledge
- Accounting
- Customer Service And Support
- Abuse Detection & Prevention
- Fraud Risk Analysis
- Customer Account Investigation
Personal Information
- Date of Birth: 01/22/03
- Gender: Male
- Nationality: India
- Marital Status: Single
Hobbies and Interests
- Watching Movies
- Reading Books
- Travelling Natural Places
References
Available on Request
Languages
English
Proficient
C2
Hindi
Advanced
C1
Urdu
Upper Intermediate
B2
Timeline
CAP Team Associate
AMAZON
2023.07 - Current
Customer Service Executive- Operations
Startek
2023.04 - 2023.06
Senior Secondary School Certificate (SSCE) - 12th Standard
Maulana Azad Higher Secondary School
High School Diploma - 10th Standard
Maulana Azad Higher Secondary School
Bachelor of Commerce - Commerce
Barkatullah University