Yasir Mushtaq
Srinagar
Summary
To obtain a challenging position in a progressive organisation that will enable me to utilize my skills and abilities towards diverse job responsibilities continues growth and contribution to the company success.
Overview
7
7
years of professional experience
Work History
Senior Executive RAMP
INTERGLOBE AVIATION
Srinagar
01.2021 - Current
- Certified Load officer for A320, A321 & ATR Aircrafts
- Conducts weight and balance calculations to ensure aircraft safety.
- Conducts pre-flight inspections to ensure aircraft safety standards were met.
- Checks aircraft safety and compliance with flight regulations and company requirements.
- Adhered strictly to maintenance schedules set by airlines and aircraft owners in order to maintain high levels of safety standards.
Customer Service Executive
STARTEK Global Pvt Ltd
09.2018 - 03.2020
- Company Overview: One of the leading MNC working in India under the name of Startek global pvt ltd. It operates as BPO in India with leading projects of leading companies.
- Worked as Customer Service Executive
- Specially handling Jammu & Kashmir Bank Project
- Interacting with the customers in order to know their needs and suggest them as per their request telephonically.
- Pro actively handling customer queries telephonically with satisfactory replies
- One of the leading MNC working in India under the name of Startek global pvt ltd. It operates as BPO in India with leading projects of leading companies.
Cluster Relationship Manager (Banca)- Credit Life
PNB MetLife India Insurance Company Limited
Srinagar
- Company Overview: PNB MetLife is one of the leading life insurance companies in India. PNB MetLife has as its shareholders MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, MIHL and PNB being the majority shareholders. PNB MetLife has been present in India since 2001.
- Working with Pnb MetLife as Cluster Relationship Manager (Banca)- Credit Life
- Based at Srinagar Kashmir with Jammu & Kashmir Bank Ltd.
- Look after the bank’s lending data in order to cover the liability of borrower
- Key role to persuade customers and facilitate them with all their queries regarding life insurance.
- PNB MetLife is one of the leading life insurance companies in India. PNB MetLife has as its shareholders MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, MIHL and PNB being the majority shareholders. PNB MetLife has been present in India since 2001.
Education
BBA - Commerce
Glocal University
01-2018
High School Diploma -
J&K BOSE
J&K, India01-2014
Loading Competency Course - Aircraft Safety
Interglobe Aviation
Advance Departure Control System(Customer Service) - Aviation Management
Interglobe Aviation
RAMP Safety Training - Aircraft Safety
Interglobe Aviation
Dangerous Goods Training - Aircraft Safety
Interglobe Aviation
AVSEC- General Awareness Training - Aircraft Security
Interglobe Aviation
One Year Diploma In Computer Applications - Computer Applications Development
Computer Wizard
Employability Skills Training In Hospitality -
CAP Workforce Development Institute
Skills
- Securing Aircraft
- Hazardous Item Knowledge
- Organising & maintaining records in files and data base
- Behavioural observations
- Customer service & assistance
- Safety and security
- Dispatch
- De-escalation techniques
- Emergency response
- Firearms expertise
- Language proficiency
- Physical Stamina
Languages
- Urdu
- Kashmiri
- English
Personal Information
- Date of Birth: 08/29/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Executive RAMP
INTERGLOBE AVIATION
01.2021 - Current
Customer Service Executive
STARTEK Global Pvt Ltd
09.2018 - 03.2020
Cluster Relationship Manager (Banca)- Credit Life
PNB MetLife India Insurance Company Limited
BBA - Commerce
Glocal University
High School Diploma -
J&K BOSE
Loading Competency Course - Aircraft Safety
Interglobe Aviation
Advance Departure Control System(Customer Service) - Aviation Management
Interglobe Aviation
RAMP Safety Training - Aircraft Safety
Interglobe Aviation
Dangerous Goods Training - Aircraft Safety
Interglobe Aviation
AVSEC- General Awareness Training - Aircraft Security
Interglobe Aviation
One Year Diploma In Computer Applications - Computer Applications Development
Computer Wizard
Employability Skills Training In Hospitality -
CAP Workforce Development Institute