Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Yasmeen Saleena

Yasmeen Saleena

Quality Assurance Lead
Bengaluru

Summary

Experienced IT professional with 8.5 years in the field, specializing in Life Sciences and Healthcare for nearly 7 years. Skilled in risk and requirement-based testing, business workflow translation, test planning, defect management, and post-deployment support. Proven track record of leading cross-functional teams, managing complex project deliveries, and collaborating with stakeholders to ensure high-quality outcomes in provider and payer environments.

Overview

9
9
years of professional experience
5
5
Languages

Work History

Quality Assurance Lead

Deloitte
Bangalore
11.2021 - Current
  • Translated business requirements into test scenarios, managed test planning, defect management, dry runs, and post-deployment testing support.
  • Led testing for core billing and financial accounting revenue applications for large-scale health plan clients, managing multiple project releases.
  • Nearly 4 years of Epic EMR integration and end-to-end testing experience across modules such as Cadence, Grand Central, Ambulatory, Radiant, Willow, HIM, and HB.
  • Led development and testing of Ambulatory quality dashboards using MicroStrategy for healthcare provider clients.
  • Collaborated with clients and business analysts on functional design analysis and requirements preparation.
  • Set up and led offshore QA teams, including resource interviews and clean room/VDI setup.
  • Worked with client automation leads to design and implement automation frameworks using UFT.
  • Ensured timely delivery of daily, weekly, and monthly deliverables; communicated issues and risks to leadership.
  • Created requirements for milestones and monitored completion of tasks for QA team.

Patient Financial Services Associate

Cerner Healthcare Private Limited
Bangalore
08.2017 - 11.2021
  • Processed patient billing, generated invoices, posted payments, and reconciled accounts.
  • Verified insurance eligibility and benefits, obtained pre-authorizations, and resolved coverage issues with providers.
  • Assisted patients with billing inquiries, explained financial policies, and provided payment options.
  • Reviewed and resolved account discrepancies, collaborating with clinical and administrative staff.
  • Maintained accurate patient financial records in compliance with HIPAA and organizational policies.
  • Participated in monthly audits and process improvement initiatives to enhance billing accuracy and efficiency.

Technical Support Associate

Concentrix Private Limited
Bangalore
07.2016 - 08.2017
  • Provided Tier 1 and Tier 2 technical support for iOS and Mac users, resolving device setup, connectivity, software, and system performance issues.
  • Diagnosed and troubleshot hardware/software problems, escalating complex cases as needed.
  • Guided customers through solutions via phone, email, chat, and remote desktop tools.
  • Assisted with Apple ID, iCloud, and App Store account issues, ensuring data security and privacy.
  • Documented support interactions and solutions in ticketing systems; created knowledge base articles and conducted user training sessions.
  • Delivered technical assistance for consumer electronics, maintained high customer satisfaction scores, and participated in onboarding and training.

Education

Bachelor of Computer Applications - Computer Applications

Seshadri Puram First Grade College
Bangalore
06.2016

Skills

Risk & Requirement-Based Testing

undefined

Accomplishments

  • Performed critical automation testing using UFT, ensuring high-quality software releases and minimizing defects in production.
  • Led a team of 7 automation testers, providing guidance, mentorship, and oversight to achieve project milestones efficiently.
  • Developed multiple function libraries within the automation framework, resulting in significant FTE savings and enhanced reusability of test components.
  • Utilized SQL queries to create a comprehensive dashboard, enabling leadership to access timely and accurate weekly status reports for informed decision-making.
  • Coordinated with multiple cross-functional teams during release cycles and special updates, successfully completing major upgrades and ensuring seamless integration across systems.

Interests

Exploring new automation frameworks and tools (eg, Selenium, UFT, Cypress)Developing reusable test scripts and function librariesParticipating in automation testing communities and forumsExperimenting with AI and machine learning in test automation

Timeline

Quality Assurance Lead

Deloitte
11.2021 - Current

Patient Financial Services Associate

Cerner Healthcare Private Limited
08.2017 - 11.2021

Technical Support Associate

Concentrix Private Limited
07.2016 - 08.2017

Bachelor of Computer Applications - Computer Applications

Seshadri Puram First Grade College

Similar Profiles

CREATE PROFILE
Yasmeen SaleenaQuality Assurance Lead