Yasoda Veshali Golagani
Hyderabad
Summary
Accomplished operations and people-management professional with 12 years of cross-functional experience across Operations, QTP, Learning & Development, Training, Pilot Projects, Ramp-ups, and People Engagement. A collaborative leader known for driving performance, strengthening workforce capability, and fostering trusted partnerships with internal teams and client organizations.
Overview
12
12
years of professional experience
Work History
Service Delivery Manager
Wipro Limited
05.2023 - 06.2024
- Managed a global team of ~560 associates across multiple geographic locations, owning service delivery strategy, budgeting, workforce planning, expansion initiatives, and cost optimization aligned with business objectives.
- Drove a Code Red process to Green(within 45 days of joining), by executing targeted operational interventions and QTP improvements to stabilize and enhance service performance.
- Served as the primary client-facing leader and “Voice of the Customer,” building trusted partnerships and consistently meeting contractual service-level commitments.
- Built, developed, and retained high-performing leadership teams, fostering a culture of accountability, engagement, and continuous improvement across a distributed workforce.
Service Delivery Associate Manager
Accenture Solutions Pvt. Ltd
03.2019 - 04.2023
- Leading end-to-end Operations for ~1500 associates, including Hiring & Ramp-setup, Invoices & Budgeting, Developing & Executing project plans in alignment with client time-frames.
- Skilled in driving multiple Pilot projects across various line of business like - Online Food Delivery chains, Map Making, Risk, Legal & Law Enforcement, Debugging & Testing, Market/Competitor Research, Content Moderation etc.
- Assisting the leads in designing process improvement programs, formulating training lesson plans and determining best suitable training approach based on the audience.
- Seasoned in Organizing & Facilitating Leadership training workshops and Client visits.
Quality & Training Manager
Accenture Solutions Pvt. Ltd
09.2016 - 02.2019
- Leading QTP work-streams for 2700+ associates at Client location across various line of businesses.
- Developing and implementing comprehensive learning programs including, Pre-process, Product, Upskilling, Cross-skilling and Refresher trainings basis the Client and Operational needs.
- Evaluating the effectiveness of training and monitoring all on-boarding and continuous learning events to ensure consistency amongst new hires and existing operators.
- Execute and manage Train-the-Trainer process, throughout all LoBs.
- Expert in developing and managing training materials, curriculum's and quality improvement programs.
Training Team Lead
Serco BPO Pvt. Ltd (Client: Google India Pvt. Ltd-Maps)
12.2013 - 07.2016
- Responsible for executing Training vertical of Google Ground Truth process.
- Specialist in coordinating and analyzing training requests.
- Maintaining performance reports and delivering feedback to the team, to assure training quality.
- Training offshore PgMs and associated Clients on all stages related to GIS Mapping projects.
- Expertise in working with top level management, senior executives and external assets in virtual and at multi-site locations.
Trainer - Specialist 1
Serco BPO Pvt. Ltd
02.2013 - 11.2013
- Training new joiners and on floor ops on new and existing stages of GT Mapping.
- Providing Ramp support for new joiners.
- Expert in handling Report Abuse entries on Maps, forums and framing policies according to the ToC.
- Escalation of bugs and following up on the same.
Data Analyst
Serco BPO Pvt. Ltd
08.2012 - 01.2013
- Resourceful team member and a consistent top performer.
- Mapped various country databases maintaining good productivity and balanced quality levels throughout.
- Documenting the pod level workflows and upgrading the new joiners by identifying the errors.
- Identified and shared efficient work techniques with team for improved performance.
Education
Electronics & Communication Engineering
Bachelor of Technology
06-2012
Skills
- Process & Project Management
- Employee Performance & Talent Management
- Quality Assurance, Risk & Compliance Management
- Business & Organizational Development
- Strategic Planning, Implementation & ROI Management
- Business Continuity Planning (BCP)
- Turnaround & Recovery Strategies
- Change Management, Needs Analysis & Best Practice Development
- Multi-Unit & Large-Scale Operations Management
- Client Relationship & Stakeholder Management
- Operational Execution in Fast-Paced Environments
- Cross-Functional Leadership & Multitasking
Languages Known
English
Hindi
Telugu
Awards and Achievements
- 'Best Diversity Account' for Apr 2023 - Mar 2024
- 'Core Value Champion' Award for Q3 2022
- 'Guiding Star' Award for Q2 2021
- 'Leading in The New' Award for Q1 & Q3 2020
- 'Golden Peacock - National Training Award' for FY 2017 - 2018
- Accenture 'Encore Award' winner for three consistent quarters of 2018(Q1, Q2,Q3)
- 'Circle of Excellence' Award for FY 2018
- Multiple Client Nominated Awards for being - Best Lead & Extra Miler during 2016 - 2020
- 'Vanguard' Award winner across Accenture Capability Development teams in Hyderabad for FY 2017
- 'Efficient Project Lead' for Q3, 2015
- Won half-yearly Geo Genius award during Q2, Q3 of 2013
- 'Idea Hunt' Winner 2013, which improved the tool's throughput
Timeline
Service Delivery Manager
Wipro Limited
05.2023 - 06.2024
Service Delivery Associate Manager
Accenture Solutions Pvt. Ltd
03.2019 - 04.2023
Quality & Training Manager
Accenture Solutions Pvt. Ltd
09.2016 - 02.2019
Training Team Lead
Serco BPO Pvt. Ltd (Client: Google India Pvt. Ltd-Maps)
12.2013 - 07.2016
Trainer - Specialist 1
Serco BPO Pvt. Ltd
02.2013 - 11.2013
Data Analyst
Serco BPO Pvt. Ltd
08.2012 - 01.2013
Electronics & Communication Engineering
Bachelor of Technology