Yasreel Shafi
J&K
Summary
Accomplished leader with a proven track record at Premium Connections Electronic Trading LLC, adept in CRM software proficiency and team motivation. Excelled in enhancing customer satisfaction, reducing turnover by developing talent, and implementing strategic sales initiatives. Skilled in fostering client relationships and driving sales growth through effective pipeline management and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader, Sales Operations
Premium Connections Electronic Trading LLC
07.2023 - Current
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Monitored daily sales performance and provided feedback to each team member.
Senior Sales Executive
Premium Connections Electronic Trading LLC
06.2022 - 06.2023
- Sold Product or Service to new and established customers.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Customer Support Executive
Interface Technologies
01.2021 - 04.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Optimized knowledge base for easier access to information, improving customer self-service options.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Computer Applications - Computer Engineering
University Of Kashmir
Jammu&Kashmir12.2020
Skills
- Team motivation
- Coaching and Mentoring
- Complaint resolution
- Operations Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Leadership Development
- Product Knowledge
- Quality Assurance
- Problem-solving aptitude
- Adaptability
- Sales Leadership
- CRM software proficiency
- Staff Development
Pipeline Management
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Google Digital Garage
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Kashmiri
Advanced (C1)
Timeline
Team Leader, Sales Operations
Premium Connections Electronic Trading LLC
07.2023 - Current
Senior Sales Executive
Premium Connections Electronic Trading LLC
06.2022 - 06.2023
Customer Support Executive
Interface Technologies
01.2021 - 04.2022
Google Digital Garage
Bachelor Of Computer Applications - Computer Engineering
University Of Kashmir
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