Yaswanth Bandaru

• Leading multiple ServiceNow projects as team lead.
• Currently, we are automating the entire patching process by developing a new scoped application.
• Working on ITSM, Virtual Agent, integrations, Orchestration, ATF.
• Integrated ServiceNow with Ansible, SCCM, CrowdStrike, Qualys, and WIZ to automate the patching process and to import vulnerabilities data.
• Created multiple catalog items to satisfy multiple customer requirements using client-side scripting, server-side scripting, integrations, notifications, and ATF.
• Worked on multiple POC's exploring Vulnerability response , Virtual Agent modules and to provide solutions for multiple customer requirements

• Worked on transform maps, fix scripts, import sets, ACLs, custom tables, client scripts, business rules, email notifications, and Integrations
• Worked on incident module to find the root cause analysis for the custom applications and service now platform issues
• Worked on service requests to provide a solution to the end user issue regarding Service Now custom applications, assessment module.
• Worked on custom application enhancements.
• Worked as a lead for a team of 5 and managed client calls on daily and weekly basis.
• Worked on creating Automated test framework to automate the testing process for all the custom applications.

Development of Scoped applications, order guides, Record Producers and integrations.

• Gather Requirements from customers and document the business and functional requirements.
• Worked on Design and implementation of scoped applications
• Used Business rules, client scripts, UI actions, UI policies, script includes, transform maps, events, notifications, workflows and mail scripts to fulfill business requirements.
• Created Data sources to pull the data from third party data bases into Service Now tables.
• Integrated Service Now with third party applications using REST.
• Worked on updates sets and participated in Migration activities (Lower dev environments to Prod).
• Created Automated Test Frameworks for catalog items and scoped applications.
• Knowledge on creating custom Widgets and service portal.
• Leading a team of 4 for creating Automated test frameworks for all the catalog items and scoped applications that were created so far.