Dedicated and proactive professional with extensive experience in hospitality and customer service. Possesses strong communication skills and a proven ability to cultivate positive relationships with clients and colleagues.
Hi, I’m
Yaswanth Kalthireddy
Tirupati
Summary
Overview
1
year of professional experience
Work History
Massanutten Resort
Activities Assistant
08.2024 - 10.2024
Job overview
- Assisted in planning and executing engaging activities and events for residents or clients, ensuring an enjoyable experience
- Facilitated group activities and social events, promoting participation and interaction among attendees
Massanutten Resort
Call center agent
04.2024 - 10.2024
Job overview
- Managed high volume inbound and outbound calls, ensuring efficient communication with clients
- Provided personalized customer support, resolving inquiries related to products and services
- Collaborated with team members to improve service delivery and streamline call processes
- Utilized CRM software to document customer interactions and track issues for follow-up
Massanutten Resort
Front Desk Associate
10.2023 - 10.2024
Job overview
- Handled guest check-ins and check-outs efficiently, maintaining an organized workflow
- Managed front desk operations to ensure exceptional customer service and satisfaction
- Addressed guest inquiries and resolved complaints promptly, enhancing overall guest experience
Education
Andhra UniversityVishakapatnam
Bachelors from Hospitality Administration/Management
07.2023
University Overview
Jawaharlal Nehru Technological University Anantapur (JNTUA)Vishakapatnam
Diploma of Education from Hospitality Administration/Management
05.2020
University Overview
Skills
- Customer Service
- Analytical Skills
- Time Management
- Management
- Teamwork
- Communication
- Microsoft Office
Languages
English
Telugu
Hindi
Hobbies and Interests
Hobbies and Interests
- Cooking
- Writing poetries
- Chess
Timeline
Activities Assistant
Massanutten Resort
08.2024 - 10.2024
Call center agent
Massanutten Resort
04.2024 - 10.2024
Front Desk Associate
Massanutten Resort
10.2023 - 10.2024
Andhra University
Bachelors from Hospitality Administration/Management
Jawaharlal Nehru Technological University Anantapur (JNTUA)
Diploma of Education from Hospitality Administration/Management
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