Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Certification
Timeline
Generic

Yaswanth Kalthireddy

Tirupati

Overview

1
1
year of professional experience
1
1
Certification

Work History

Activities Associate

Massanutten Resort
08.2024 - 10.2024
  • Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com
  • Coordinate engaging activities, enhancing participant satisfaction and social interaction
  • Organize events leading to increased attendance and positive feedback from guests
  • Helping Out Guests with the Activities like Tie die, Tin art, Mini Master pieces etc
  • Facilitate group activities, fostering teamwork and communication among participants
  • Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com

Call Center agent/ Concierge

Massanutten Resort
05.2024 - 10.2024
  • Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com
  • Handling guest complaints, booking reservations for resort activities like water park with CRM software, etc
  • Streamlined call handling processes for improved efficiency and reduced wait times
  • Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately
  • Investigated and resolved customer inquiries and complaints quickly
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
  • Collected room deposits, fees, and payments
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications
  • Giving out Information about Resort to the Guests
  • Handling Check-ins and Check-outs
  • Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com

Front desk Associate

Massanutten Resort
10.2023 - 05.2024
  • Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com
  • Handling guest complaints, booking reservations for resort activities like water park with CRM software, etc
  • Streamlined call handling processes for improved efficiency and reduced wait times
  • Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately
  • Investigated and resolved customer inquiries and complaints quickly
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
  • Collected room deposits, fees, and payments
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications
  • Giving out Information about Resort to the Guests
  • Handling Check-ins and Check-outs
  • Massanutten Resort is a premier destination offering a variety of activities and accommodations
  • Website: www.massresort.com

Education

Andhra University - Hotel management

Andhra University
Vishakapatanam
07.2023

Diploma - Hotel Operations

Sun International Institute of Management And Cate
Vishakapatnam
08.2020

VBR Eng medium School - 10th Study

VBR Eng medium School
Muthukur
04.2018

Skills

  • MS OFFICE
  • EXCEL
  • Communication
  • Phone etiquette
  • Multitasking
  • Adaptability
  • Quick learner

Accomplishments

    Got picture on employee board for handling most guests and giving best customer experience

Hobbies and Interests

  • Writing Poetries and Short stories
  • Chess

Certification

Awarded certificate for completing seasonal supervisor spring board

Timeline

Activities Associate

Massanutten Resort
08.2024 - 10.2024

Call Center agent/ Concierge

Massanutten Resort
05.2024 - 10.2024

Front desk Associate

Massanutten Resort
10.2023 - 05.2024

Andhra University - Hotel management

Andhra University

VBR Eng medium School - 10th Study

VBR Eng medium School

Diploma - Hotel Operations

Sun International Institute of Management And Cate

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Yaswanth Kalthireddy