Yaswanth Kalthireddy
Tirupati
Overview
1
1
year of professional experience
1
1
Certification
Work History
Activities Associate
Massanutten Resort
08.2024 - 10.2024
- Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
- Coordinate engaging activities, enhancing participant satisfaction and social interaction
- Organize events leading to increased attendance and positive feedback from guests
- Helping Out Guests with the Activities like Tie die, Tin art, Mini Master pieces etc
- Facilitate group activities, fostering teamwork and communication among participants
- Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
Call Center agent/ Concierge
Massanutten Resort
05.2024 - 10.2024
- Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
- Handling guest complaints, booking reservations for resort activities like water park with CRM software, etc
- Streamlined call handling processes for improved efficiency and reduced wait times
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately
- Investigated and resolved customer inquiries and complaints quickly
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
- Collected room deposits, fees, and payments
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications
- Giving out Information about Resort to the Guests
- Handling Check-ins and Check-outs
- Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
Front desk Associate
Massanutten Resort
10.2023 - 05.2024
- Company Overview: Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
- Handling guest complaints, booking reservations for resort activities like water park with CRM software, etc
- Streamlined call handling processes for improved efficiency and reduced wait times
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately
- Investigated and resolved customer inquiries and complaints quickly
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
- Collected room deposits, fees, and payments
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications
- Giving out Information about Resort to the Guests
- Handling Check-ins and Check-outs
- Massanutten Resort is a premier destination offering a variety of activities and accommodations
- Website: www.massresort.com
Education
Andhra University - Hotel management
Andhra University
Vishakapatanam07.2023
Diploma - Hotel Operations
Sun International Institute of Management And Cate
Vishakapatnam 08.2020
VBR Eng medium School - 10th Study
VBR Eng medium School
Muthukur04.2018
Skills
- MS OFFICE
- EXCEL
- Communication
- Phone etiquette
- Multitasking
- Adaptability
- Quick learner
Accomplishments
Got picture on employee board for handling most guests and giving best customer experience
Hobbies and Interests
- Writing Poetries and Short stories
- Chess
Certification
Awarded certificate for completing seasonal supervisor spring board
Timeline
Activities Associate
Massanutten Resort
08.2024 - 10.2024
Call Center agent/ Concierge
Massanutten Resort
05.2024 - 10.2024
Front desk Associate
Massanutten Resort
10.2023 - 05.2024
Andhra University - Hotel management
Andhra University
VBR Eng medium School - 10th Study
VBR Eng medium School
Diploma - Hotel Operations
Sun International Institute of Management And Cate