YASWANTH R
Chennai
Summary
Banking Advisory Associate with 2.5 years of experience in financial analysis and lease management, focusing on compliance and operational efficiency. Background includes 1 year in customer service, excelling in client support and issue resolution. Strong analytical capabilities and attention to detail drive process improvements and client satisfaction. Expertise in fostering client relationships that align with financial goals and regulatory requirements.
Overview
3
3
years of professional experience
Work History
Banking Advisory Associate
Accenture
12.2021 - 01.2025
- Analysing the financial lease documents in the Markets of Nigeria, Kenya, Uganda, South Africa, Ghana and Burkina Faso
- Analysing lease terms and financial implications for landlords and tenants
- Coordinating rent payments and invoicing processes for tenants
- Liaising with landlords or property owners to address lease-related matters
- Identifying opportunities to optimize lease portfolio through lease renewals, re-negotiations, subleasing, or lease terminations
- Managing lease agreements effectively, ensuring compliance and optimizing financial performance
- Delivering reports and updates to Area and Regional Real Estate Leaders regarding abstraction templates and procedures
- Acting as a liaison for real estate executives, answering their questions and helping with lease administration tasks
- Exploring and exploiting opportunities for automation and streamlining processes
- Working together with cross-functional teams to improve lease administration procedures
- Resolving client inquiries and supervising escalated issues
Customer Services Associate
Accenture
03.2023 - 12.2024
- Conducted quality audits of voice and non-voice interactions, ensuring adherence to client-defined quality standards
- Monitored associate compliance with business rules, promptly reporting breaches or process deviations
- Completed and maintained detailed quality monitoring forms, including documented feedback and performance analysis
- Recommended improvements in workflows and knowledge documentation to enhance quality assurance outcomes
- Collaborated with QA teams and operations to implement quality initiatives and drive process excellence
- Worked with tight deadlines while maintaining accuracy and meeting quality targets
Education
Bachelor Of Commerce - CS
Mar Gregorios College of Arts And Science
Pudur05.2021
Skills
- GST expertise
- Microsoft Excel
- Data visualization with Power BI
- Python programming
- SQL database management
- Tableau analytics
- Tally accounting software
- Gmail proficiency
- Basic Python skills
Accomplishments
Quality of Work and Compliance, Achieved 100% Quality of work in terms of financial analysis, improved lease compliance and reduced instances of penalties or legal disputes
Projects
Amazon tower, Phoenix, AMT - American Tower, Projects related to banking advisory and financial analysis Cross-Functional Support Enhancement AMT, Coordinating between technical and non-technical teams to improve Customer service delivery and resolve issues faster Customer Care Performance Monitoring & Reporting, Role involves tracking, analyzing, and improving customer service performance using data-driven methods.
Timeline
Customer Services Associate
Accenture
03.2023 - 12.2024
Banking Advisory Associate
Accenture
12.2021 - 01.2025
Bachelor Of Commerce - CS
Mar Gregorios College of Arts And Science
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