YASWANTH S V
Bangalore
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
Dell International Services India Pvt limited
11.2017 - Current
- Work on OEM Opportunities with OEM customers/Partners.
- Collaborate with Cross functional teams for helping the customers with solution. Some of them are listed below
- SAAS sales - Focus on Vmware sales to increase revenue.
- Online / E-Commerce sales
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Program Management - Getting new Products validated for the customers with help of PMs who engage with PG ( Thermals, testing of slots,driver testing), ensure customer orders are expedited at factory level, help with parts planning, liaise with technical support teams to work on ongoing escalations.
- Developed and implemented strategies to increase client retention.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Weekly interlocks with HQ Sales teams - Customer budgets, what local support is required to support customer ( expectations), discuss on technical or any other issues and its resolution, new product discussion. Pricing strategy. Supply chain issues ( transfer of part from different region.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
Account Manager, Inside Sales
Dell International Services India Pvt Ltd
01.2011 - 11.2017
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Informed customers of promotions to increase sales productivity and volume.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Education
MBA - Marketing
Acharya Institute of Technology
Bangalore07.2009
B.SC in Hospitality And Hotel Administration - Hospitality and Tourism Management
Institute of Hotel Management
Bangalore07.2007
Skills
- Account Management
- Team Training
- Trend Forecasting
- Campaign Execution
- Business Development
- Customer Service
- Sales Development
- Client Relationship Management
- Revenue Generation
- Sales Meetings and Orientations
- Client Meetings
- Team Training and Motivation
- Business Development and Planning
- Client Relationship Building
- Revenue Growth
- Client Relations
- Goal-Oriented
- Sales Forecasting
- Goals and Performance
- Sales Techniques
- Online sales
- SAAS Sales
Accomplishments
- Best ISR Q1FY15 for overall Performance
- Best ISR H1FY120 for Overall performance
- Inside Sales Champion for H1 Fy21
Certification
Learning Cloud Computing: Core Concepts
Timeline
Account Manager
Dell International Services India Pvt limited
11.2017 - Current
Account Manager, Inside Sales
Dell International Services India Pvt Ltd
01.2011 - 11.2017
MBA - Marketing
Acharya Institute of Technology
B.SC in Hospitality And Hotel Administration - Hospitality and Tourism Management
Institute of Hotel Management
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