Yatakshi Dhiman
Indirpuram, Ghaziabad
Summary
Experienced Senior Customer Executive with four years of expertise in content moderation appeals at Ienergizer. Skilled in reviewing and evaluating user-submitted appeal cases, ensuring policy compliance, and delivering fair, accurate, and timely resolutions. Adept at using internal moderation tools and platforms to manage high volumes of cases while maintaining excellent quality assurance scores. Recognized for consistency, attention to detail, and upholding platform integrity in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Sr. Customer Executive
Ienergizer Pvt. Ltd.
Noida
03.2021 - Current
- Reviewed and evaluated user-submitted appeal cases to ensure compliance with platform policies and community guidelines, delivering fair and timely resolutions.
- Analyzed documentation, service records, and relevant policies or regulations.
- Investigated and resolved disputes or complaints within established timelines.
- Drafted formal responses with comprehensive justifications for decisions made.
- Maintained accurate records of case resolutions and customer interactions.
- Collaborated with cross-functional teams to escalate complex issues for clarification.
- Identified trends in appeals to recommend targeted process improvements.
Marketing Executive
ClearDekho Pvt. Ltd.
Ghaziabad
07.2020 - 03.2021
- Expanded new businesses by developing powerful sales, advertising, and marketing campaigns.
- Guided the creative direction of advertising and promotional materials to ensure brand consistency.
- Coordinated marketing events to showcase product and service offerings.
- Collaborated with other departments to coordinate strategic marketing activities.
- Planned advertising campaigns for online, print, and other mediums.
Education
Post Graduation Diploma in Advertising And Public Relations -
Asian Accademy of Film & Television
Noida07-2018
Bachelor of Commerce -
Glocal Univerisity
Uttarakhand09-2016
Skills
Content moderation and appeals
- Moderation policy compliance
- User-generated content review
- Appeals handling and dispute resolution
- Case evaluation and escalation management
- Platform guidelines enforcement
Tools and systems
- CRM systems (eg, Zendesk)
- Internal moderation dashboards
- Ticketing and case management tools
- MS Office, Google Workspace
- Knowledge base and SOP navigation
Customer and communication skills
- Customer issue resolution
- Empathy and professional tone
- Handling sensitive or escalated cases
- Email support and formal responses
Operational excellence
- Quality assurance adherence
- SLA and TAT management
- Attention to Detail
- Fast & Accurate Decision-Making
- High-Volume Case Handling
Timeline
Sr. Customer Executive
Ienergizer Pvt. Ltd.
03.2021 - Current
Marketing Executive
ClearDekho Pvt. Ltd.
07.2020 - 03.2021
Post Graduation Diploma in Advertising And Public Relations -
Asian Accademy of Film & Television
Bachelor of Commerce -
Glocal Univerisity
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