YATENDRA SHARMA
Kota
Summary
Dynamic Sales & Customer Relations Specialist with a proven track record at Foundever, excelling in customer acquisition and retention. Expert in CRM management and relationship building, I implemented strategies that enhanced customer satisfaction and reduced costs by 25%. Adept at problem-solving and leading teams to achieve sales targets.
Overview
10
10
years of professional experience
Work History
Sales & Customer Relations Specialist
Foundever
Toronto
09.2022 - 02.2026
- Identified customer needs, recommended suitable products and services, and contributed to customer acquisition and retention efforts.
- Managed 80-100 inbound and outbound customer interactions daily while maintaining service quality and professionalism.
- Built strong client relationships, resolved escalated concerns, and ensured timely and effective resolutions.
- Utilized CRM systems to document customer interactions, update records, track performance, and maintain accurate client information.
- Supported Rogers Communications project by providing customer-focused sales and service support.
Team Leader, Sales Operations
Teleperformance
Jaipur
02.2018 - 07.2022
- Generated qualified leads, converted prospects into paying customers, and scheduled appointments to maximize sales opportunities.
- Coached team members on effective sales techniques, customer handling, and process adherence to achieve performance targets.
- Facilitated weekly team meetings to review sales activity, CRM updates, and performance metrics, driving accountability and focus on lead generation.
- Led management of 100+ inbound and outbound calls daily, enhancing lead qualification, customer engagement, and conversion rates.
- Implemented process improvements that reduced operating costs by 25% while supporting consistent service and sales performance.
Restaurant Service Manager
Ramada
Gurugram
03.2016 - 08.2018
- Coordinated reservations, billing, front-desk operations, and customer service to ensure seamless day-to-day service.
- Delivered exceptional guest experiences and resolved customer concerns professionally and efficiently.
- Recruited, trained, and evaluated staff to enhance service quality and support a high-performing team.
- Developed and implemented customer-service strategies that enhanced guest satisfaction and contributed to reduced employee turnover.
- Maintained accurate records of inventory, sales, and labor costs and collaborated with kitchen and operations teams to resolve issues.
Education
Project Management -
Georgian College
Toronto, Canada01-2023
Master of International Business Management -
Niagara College
Toronto, Canada 01-2022
BBA - Bachelors of Mass Media
Lala Lajpat Rai College
MumbaiSkills
- Sales & Customer Acquisition
- Lead Generation
- Appointment Setting
- CRM Management
- Customer Retention
- Pipeline Management
- Sales Operations
- Business Development
- Negotiation
- Customer Experience
- Conflict Resolution
- Consultative selling
- Relationship building
- Problem solving
- Customer-focused decision making
- Team Leadership
- Microsoft Office Suite
Timeline
Sales & Customer Relations Specialist
Foundever
09.2022 - 02.2026
Team Leader, Sales Operations
Teleperformance
02.2018 - 07.2022
Restaurant Service Manager
Ramada
03.2016 - 08.2018
Project Management -
Georgian College
Master of International Business Management -
Niagara College
BBA - Bachelors of Mass Media
Lala Lajpat Rai College