Playing Cricket,Football,Volleyball,Badminton
YATHARTH CHAUDHARY
TECHNOLOGY SUPPORT SPECIALIST
KANPUR
Summary
Service-focused Support Engineer bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technology Support Specialist
INFOSYS
NOIDA
06.2022 - 01.2024
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed high levels of incident and chat flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Troubleshoot and resolve mobile device problems related to applications, email, contacts and calendar (Android, iOS and Windows).
- Working knowledge of currently available Mobile Device Management technologies (Intune and MobileIron).
- Hands on experience in Microsoft Intune console, MobileIron Core Admin console.
Senior System Engineer
COGNIZANT
BANGALORE
11.2018 - 06.2022
- Worked as a Microsoft Azure admin and also troubleshoot Microsoft Intune mechanisms, engage with internal teams and Microsoft vendors for issue resolutions.
- Administer and configure mobile devices for enterprise users.
- Provided timely tier-II support and resolved tickets related to Network, hardware, software, and printers for computers.
- Monitored user groups and permissions, using Active Directory
- Identified software issues and handled troubleshooting to resolve quickly.
- Analyzed security logs to determine and alleviate network threats.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Optimized networked software and operating systems by applying updates and patches.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
DAYANANDA SAGAR COLLEGE OF ENGINEERING
BANGALORE 07.2014 - 08.2018
SENIOR SECONDARY SCHOOL - Science Education
DELHI PUBLIC SCHOOL
KANPUR 04.2012 - 05.2013
S.P.S.E.C
KANPUR 04.2010 - 05.2011
Skills
Technical Support
Windows 10
Application support
Microsoft Outlook
Ticket support system management
Issue troubleshooting
Technical issues analysis
Customer service expert
Mobile Device Management
Certification
Certified Python with AI and Machine Learning, Data Loves - 10/12/22-10/06/23
Interests
Timeline
Certified Python with AI and Machine Learning, Data Loves - 10/12/22-10/06/23
12-2022
Technology Support Specialist
INFOSYS
06.2022 - 01.2024
Senior System Engineer
COGNIZANT
11.2018 - 06.2022
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
DAYANANDA SAGAR COLLEGE OF ENGINEERING
07.2014 - 08.2018
SENIOR SECONDARY SCHOOL - Science Education
DELHI PUBLIC SCHOOL
04.2012 - 05.2013
S.P.S.E.C
04.2010 - 05.2011