Playing Cricket,Football,Volleyball,Badminton
YATHARTH CHAUDHARY
TECHNOLOGY SUPPORT SPECIALIST
KANPUR
Summary
Service-focused Support Engineer bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technology Support Specialist
INFOSYS
NOIDA
06.2022 - 01.2024
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed high levels of incident and chat flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Troubleshoot and resolve mobile device problems related to applications, email, contacts and calendar (Android, iOS and Windows).
- Working knowledge of currently available Mobile Device Management technologies (Intune and MobileIron).
- Hands on experience in Microsoft Intune console, MobileIron Core Admin console.
Senior System Engineer
COGNIZANT
BANGALORE
11.2018 - 06.2022
- Worked as a Microsoft Azure admin and also troubleshoot Microsoft Intune mechanisms, engage with internal teams and Microsoft vendors for issue resolutions.
- Administer and configure mobile devices for enterprise users.
- Provided timely tier-II support and resolved tickets related to Network, hardware, software, and printers for computers.
- Monitored user groups and permissions, using Active Directory
- Identified software issues and handled troubleshooting to resolve quickly.
- Analyzed security logs to determine and alleviate network threats.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Optimized networked software and operating systems by applying updates and patches.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
DAYANANDA SAGAR COLLEGE OF ENGINEERING
BANGALORE 07.2014 - 08.2018
SENIOR SECONDARY SCHOOL - Science Education
DELHI PUBLIC SCHOOL
KANPUR 04.2012 - 05.2013
S.P.S.E.C
KANPUR 04.2010 - 05.2011
Skills
Technical Support
undefinedCertification
Certified Python with AI and Machine Learning, Data Loves - 10/12/22-10/06/23
Interests
Timeline
Certified Python with AI and Machine Learning, Data Loves - 10/12/22-10/06/23
12-2022
Technology Support Specialist
INFOSYS
06.2022 - 01.2024
Senior System Engineer
COGNIZANT
11.2018 - 06.2022
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
DAYANANDA SAGAR COLLEGE OF ENGINEERING
07.2014 - 08.2018
SENIOR SECONDARY SCHOOL - Science Education
DELHI PUBLIC SCHOOL
04.2012 - 05.2013
S.P.S.E.C
04.2010 - 05.2011
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