YATHARTH MEHTA
Process Advisor
Noida
Summary
Presently working with Barclays as Process Advisor looking after the Collections of Payment for the Company and worked in Amazon having total experience of 3.7 years. To set and achieve professional for Barclays, by developing interpersonal relationship and auditing business activities of the department for continual improvement of the organizational goal. Steps into new areas with adaptable approach. Determine to achieve results. Ability to produce results while working on multiple tasks. Focused and hard working, willing to an extra mile for the organization. Versatile Project Management Analyst with advanced knowledge of financial, business development and operational areas. Familiar with helping business leaders understand all facets of operations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
PROCESS ADVISOR
BARCLAYS
Noida
12.2019 - Current
- Analyzing risk events that are involved in the process and highlight them, which affects the customer's experience and reputation of the company.
- Responsible for handling customers complaints and delivering the right outcome at the first time with 100% accuracy consistently.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
CS ASSOCIATE
Amazon
Jaipur
06.2018 - 11.2018
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Data management for every client using CRM and Excel
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
TECHNICAL SUPPORT EXECUTIVE
CRM Services, TRAINLINE
Jaipur
01.2017 - 09.2017
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Upsold products and services to increase company revenue 46% beyond targets.
Education
Diploma in Business Administration - Business Administration
06.2019 - 07.2020
- Completed professional development in Business Management
- Expertise in Business Administeration
- Expertise in Laisoning
Bachelor of Arts - Economics, History, Administration
04.2015 - 07.2018
* Percentage: 69%
- Expertise in Historical Subjects
- Associated with various NGO's ( GOONG ) , Pratham
- Prepared for UPSC ( CDS )
High School Diploma -
03.2014 - 04.2015
Percentage: 67.20
- Elected Captain of Football Team
- Awarded with Best Athlete of the Year
- Represented Rajasthan in National Snooker Championship
- Accomplished NCC ( A ) Certificate
NCC ( A ) Certificate Course (Air Wing) - NCC
04.2013 - 07.2014
Global Bartender
10.2021 - 11.2021
Skills
Organization and Time Management
undefinedAccomplishments
- Adventure Mountaineering Course ( NIM )
- Water Rafting Course ( BSF)
- Rappelling and Trekking course ( NIM ) Nehru Institute of Mountaineering
- Bivouacking Course ( NIM )
- Basic Weapon Course ( NCC )
- Nation Snooker Championship ( 2014)
- Global Bartender ( European Bartending School )
- Mixologist ( EBS )
Timeline
Europian Bartending School - , Global Bartender
10.2021 - 11.2021
PROCESS ADVISOR - BARCLAYS
12.2019 - Current
Swami Vivekanand Subharti University - Diploma in Business Administration, Business Administration
06.2019 - 07.2020
CS ASSOCIATE - Amazon
06.2018 - 11.2018
TECHNICAL SUPPORT EXECUTIVE - CRM Services, TRAINLINE
01.2017 - 09.2017
Jyoti Vidhyapeeth University - Bachelor of Arts, Economics, History, Administration
04.2015 - 07.2018
RK. Public School - High School Diploma,
03.2014 - 04.2015
St.Anselms SR. SEC. School - NCC ( A ) Certificate Course (Air Wing), NCC
04.2013 - 07.2014
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