AI-focused Backend Software Engineer with 2+ years' experience in Node.js, servers, and databases, building scalable products that enhance system performance and user experience.
Overview
3
3
years of professional experience
Work History
Software Engineer
Rapidops Inc
07.2023 - Current
Built and deployed Automated Chat-Bots to resolve customer issues and execute dynamic conversational flows, reducing manual intervention.
Developed Knowledge Base service that enabled agent bots to answer customer queries effectively, improving response accuracy and self-service capabilities.
Real-time voice-to-text transcription for calls using AI.
Integrating Facebook, WhatsApp, and Instagram channels into the in-app chat system.
Designed and implemented a Ticket Management System, improving issue tracking and resolution workflows.
Software Engineering Intern
Rapidops Inc.
01.2023 - 06.2023
Mastered JavaScript and Node.js while building applications using clean code principles and RESTful APIs.
Developed a Learning Management System, using Node.js, MySQL, KAFKA, HTML/ CSS.
Education
Master of Computer Applications - Information Technology
NIRMA University
Ahmedabad, India
06-2023
Bachelor of Computer Applications - Information Technology
SDJ International College
Surat, India
06-2020
Skills
Nodejs Express Javascript
TypeScript
Apache Kafka NATS
Google Cloud Platform
MySql PostgreSql
Redis
GitLab OneDev
Object Oriented Programming
Timeline
Software Engineer
Rapidops Inc
07.2023 - Current
Software Engineering Intern
Rapidops Inc.
01.2023 - 06.2023
Master of Computer Applications - Information Technology
NIRMA University
Bachelor of Computer Applications - Information Technology
SDJ International College
Projects
A. Email Client (Social media)
Built web email client with compose/send/receive/attachments, integrated parsers for reliable email handling.
Technology Stack(Node.js, Kafka, CockroachDB, Unit Testing, Gmail API's).
B.Sanny Store (E-commerce )
Developed e‑commerce site with admin/customer portals, inventory‑based availability, and dynamic cart.