YATHARTH PANDEY
DELHI
Summary
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
- Looking for an opportunity where I can make the best of my potential and contribute to the organization's growth.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.Profitability and drive business results.
- Bringing 3 years of experience consistently enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
National Book Trust Of India
New Delhi
09.2021 - 04.2023
- Handled International clients through emails for seminars.
- Responding to customer queries and assisting them with a solution over emails.
- Answer calls professionally to provide information about products and services, take/ cancel orders.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Possessing excellent product knowledge to enhance customer support.
Customer Executive
Policy Bazar
Delhi/NCR
07.2021 - 08.2021
- Worked in term insurance department.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Dealing with customer issues and churning out an easy-to-follow solutions.
- Providing customers with detailed information about policies and products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Education
Master of Business Administration - Marketing
Narsee Monjee Institute of Management Studies
Mumbai, MHBachelor of Business Administration - Business Management
Mangalmay Institute of Technology and Management
New Delhi, DL12th -
Lalit Mahajan SVM
Delhi, DLSkills
Teamworkundefined
Languages
English
First Language
English
Proficient
C2
Interests
Weightlifting, Travel
Timeline
Customer Service Executive
National Book Trust Of India
09.2021 - 04.2023
Customer Executive
Policy Bazar
07.2021 - 08.2021
Master of Business Administration - Marketing
Narsee Monjee Institute of Management Studies
Bachelor of Business Administration - Business Management
Mangalmay Institute of Technology and Management
12th -
Lalit Mahajan SVM
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