YATHARTH PANDEY
DELHI
Summary
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
- Looking for an opportunity where I can make the best of my potential and contribute to the organization's growth.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.Profitability and drive business results.
- Bringing 3 years of experience consistently enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
National Book Trust Of India
New Delhi
09.2021 - 04.2023
- Handled International clients through emails for seminars.
- Responding to customer queries and assisting them with a solution over emails.
- Answer calls professionally to provide information about products and services, take/ cancel orders.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Possessing excellent product knowledge to enhance customer support.
Customer Executive
Policy Bazar
Delhi/NCR
07.2021 - 08.2021
- Worked in term insurance department.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Dealing with customer issues and churning out an easy-to-follow solutions.
- Providing customers with detailed information about policies and products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Education
Master of Business Administration - Marketing
Narsee Monjee Institute of Management Studies
Mumbai, MHBachelor of Business Administration - Business Management
Mangalmay Institute of Technology and Management
New Delhi, DL12th -
Lalit Mahajan SVM
Delhi, DLSkills
TeamworkCommunicationLeadershipManagementProblem - solvingDecision MakingCustomer service-orientated
Online chat and email
Online chat and email
Company policy adherence
Complaint resolution
Report preparation
Creative problem solving
Languages
English
First Language
English
Proficient
C2
Interests
Weightlifting, Travel
Timeline
Customer Service Executive
National Book Trust Of India
09.2021 - 04.2023
Customer Executive
Policy Bazar
07.2021 - 08.2021
Master of Business Administration - Marketing
Narsee Monjee Institute of Management Studies
Bachelor of Business Administration - Business Management
Mangalmay Institute of Technology and Management
12th -
Lalit Mahajan SVM