Yatheesha
Ashok Nagar, Mangalore
Summary
To excel in my area of activity by taking up challenging assignments at the workplace, improve skills, maintaining a learning attitude and contribute to the growth of the organization by using my skills and knowledge.
Overview
14
14
years of professional experience
Work History
Support Engineer
Stats Perform
Bangalore
11.2020 - Current
- Handling ServiceNow tickets, Jira, Cases, and Incidents, creating ServiceNow tickets if necessary
- Handling Salesforce tickets, Activating various Stats Products which are received via Salesforce
- Handling and Creating Jira tickets
- Running various API Calls like Postman, Gateway API as triggering and delivering the feeds to the client
- Hands-on experience using Power BI to pull reports, apply filters, and review dashboards for day-to-day operational work
- Hands-on experience with Python automation scripts for routine renewal and decommissioning operational work
- Technical troubleshooting of the company's products and services like SDDP, SDAPI, Opta Feeds, Opta Widgets, Stats API, and Stats XML to deal with client escalations according to the required operations
- Working closely with the Client Services Team as well as with the various Account Managers
- Attending client's calls with Team Lead and Manager and providing suggestions about issue resolution
- Preparation of Daily, Weekly, and Month ends reports
- Good knowledge of Basic Linux commands knowledge in AWS services such as EC2, S3, RDS, IAM,ELB, EBS, Subnets and
VPC. - Good knowledge of AWS security best practices, including identity and access
management, encryption and network security. - Good knowledge in deploying and maintaining applications on AWS using services like
Elastic Beanstalk and AWS CloudFormation. - Having knowledge in understanding of networking, firewall.
Senior Content Editor
Perform Group Pvt.Ltd
Mangalore
01.2013 - 05.2020
- Our primary task is to cover and update all live matches for our official website "Soccerway.com"
- After being promoted to senior content editor, our job is to assign tasks, monitor them, and report in EOD.
- We used to cover all top leagues in higher level coverage (Tier8 & Tier9)
- Do extensive web searches and provide the most reliable football data to our customers.
- Keep track of players during transfer windows and update data.
- Collect live feeds, analyze them and enter them in the database within the shortest interval without compromising on quality
- Work on pending issues during off season and reduce error views.
- Do through after checks to make sure we have the most accurate data.
- Check and report issues and clarifications and work on them on priority.
- Work on client mails, rectify and route it to respective teams based on issues.
- Work as team and co-ordinate between different verticals to handle issues effectively.
- Extensive knowledge of cricket
Customer Support Officer
Mphasis
Mangalore
11.2011 - 12.2012
Education
Diploma - Computer Science, computer application
Karnataka Polytechnic, Mangalore
MangaloreSkills
- Service Now
- Jira
- Salesforce
- Troubleshooting
- Diploma in Computer Application (Word, Excel, PowerPoint)
- Hardware & Networking
- AWS Certified Solutions Architect
Timeline
Support Engineer
Stats Perform
11.2020 - Current
Senior Content Editor
Perform Group Pvt.Ltd
01.2013 - 05.2020
Customer Support Officer
Mphasis
11.2011 - 12.2012
Diploma - Computer Science, computer application
Karnataka Polytechnic, Mangalore